Wigs.com – The Wig Experts™Reviews of wigs.com

Haven't received it

I was so excited to get this wig. I had to return the wig because it did not fit. I returned it the same day I received it. LITERALLY…same day. I had to follow up on the status of the return (once they had it for a week and they had to track it down). They would not accept the return for reasons that did not even make sense. So, they sent it back to me. This was my first ever wig purchase. Never again. Expensive lesson learned. Updated: I'm incredibly disappointed with the response from Wigs.com. It is a bold lie that I cut any bangs or heat styled the wig. Neither were done and I returned the wig in the original packaging. This leads me to believe your "easy return" policy is a false promise to entice a purchase, or you reviewed the wrong returned wig for this evaluation. Also, what I was told over the phone as the reason for returning it to me does not even match what you wrote in your response.

I bought a wig, the mail tried to deliver it to me but I had to travel and a signature was needed. The wig was sent back to wigs.com , I called them lots of times and a recording says they will be calling me back, but they didn’t. I sent message through their facebook page, I sent an email, I sent a message through their website but NO response. And I am still paying for the wig.

I had a problem with the delivery, not necessarily your fault, but I was traveling and kept leaving messages for Dana with no one returning my calls. Very disappointing I sent them back.

You sold me a Wig and days later you decide to cancel my purchase, if you have a few or nothing of that color you should tell us before to buy it, and now I have to wait many days to recover my money

I was very excited to receive this wig and hopeful that it would be of high quality and good fit in order to look good and help me through a very difficult time (loosing my hair due to chemotherapy). Unfortunately it arrived with a considerably noticeable section of singed hair right in the front. Customer service told me that if I was to wear or modify the wig in any way, I could not return it. Since waiting for another wig to arrive was not an option for me (I would be without hair or a wig for several weeks) I had no choice but to keep this damaged yet very expensive product. Very disappointed. So after reading your response to my problem, you’re saying I would have to style the wig myself before ever wearing it in order to fix the singed hairs with heat, but as soon as I alter it, I can’t return it. I’m not sure how this is a solution.

Have not received the wig it's been weeks

I spoke to a representative before buying to check all the detail. I called multiple times. And in the end the latest rep t spoke to said that the information given to me was incorrect. I now have to go through the process of talking to a supervisor and try to obtain the recording. That’s all to say that you should record all your phone conversations with them and take the names of the customer service people you speak to. Take photos and document everything well. I hope that they stick to what is written on the site and that the items are refunded. I’m really disappointed at this end note. Until this situation of the shipping, it was a good experience, and now it’s all gone south. As I cannot reply to wig.com’s comment I’ll add here: You can obtain the recording of my first call regarding the return shipping label where I specifically asked if one label was ok for multiple boxes and your rep said yes. She said yes because she said obe label per order. I asked again - commenting that you sent multiple boxes. She replied that it was fine. I also asked what happens if a box goes missing, and she replied that insurance was on your side. This is easily proved by the recording - which you have. So your comment is not correct. I meticulously addressed this issue. Only to find out later from another rep that it was not true. This is a very bad experience. You send me multiple boxes and yet you provide no way to return them with your label. So now I put them all in one box and put your label on it. If you only allow one label ans one box, you should ship it like that so it’s easy to return. And your agent should be trained well enough to answer these questions that I asked before placing my order. Again - to anyone who orders-record your phone conversations because this company will change policy later and their reps have no way to check the phone recordings and they don’t stand by what was said. I do hope they stand by their return policy.