Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jan 16, 2024

Hi Anita, We are sorry that you weren't satisfied with Spring Hi and that it wasn't as described. We would like to know more so one of our representatives will be in touch. Hopefully, you have returned the item. We are happy and thankful to hear your satisfaction with our shipping. Thank you for your feedback. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 29, 2023

We are glad that the process was smooth and pleasant! However, we apologize that you received an item you were not satisfied with. We understand that costs can add up, so please know you are also welcome to do a self return as a more const effective option. We would also advise that you consider a free virtual consultation. This will allow us to guide you through style, color and answer any questions you may have. If this is something you are interested in, you may book using the link below. https://www.wigs.com/pages/virtual-consultation Thank you for choosing Wigs.com We look forward to assisting you in the future,

Response from Wigs.com – The Wig Experts™Dec 13, 2023

Hi Denise, We're sorry to hear that you weren't happy with this wig. Your satisfaction is important to us. To better assist you, we would like to extend an offer for a virtual consultation. This way, we can explore alternative styles that may better suit your preferences and needs. I have provided the booking link below all you have to do is select a convenient time for you, and we'll ensure to provide personalized assistance during the consultation. https://www.wigs.com/pages/book-a-virtual-consultation?

Response from Wigs.com – The Wig Experts™Dec 6, 2023

Hi, Thank you for sharing your feedback with us. We genuinely appreciate your continued trust and the positive experiences you've had with your first two topper purchases. We apologize for any inconvenience caused by the differences you've noticed in your latest topper. We saw you have ordered different toppers; therefore, one of our representatives will contact you to get more information and further assist you. Once again, we appreciate your feedback and are committed to providing you with the best products and services. Best regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 11, 2023

We sincerely apologize that you received an item you were not satisfied with. Please know, we have sent a direct email asking for more information to better assist you with this item. Please note, shine is more common in synthetic fiber. However, you may reduce shine by lightly applying dry shampoo onto the piece and gently combing it through. We look forward to hearing from you soon and resolving this matter. Thank you for choosing wigs.com.

Response from Wigs.com – The Wig Experts™Oct 26, 2023

Hi Nelda, Thank you for sharing your feedback about the Top Crown you recently purchased. Synthetic fiber versus human hair is a personal preference, but we can understand why you prefer human! It gives you styling versatility and looks and feels most natural. We are happy to hear you had excellent service and want you to know we would love the opportunity to help you find what you are looking for, especially since you are new! Our experts can assist on the phone or, even better, via a virtual consultation! We look forward to speaking with you soon! The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 23, 2023

We sincerely apologize! We truly strive to provide the best service and products. Therefore, we thank you for providing this feedback as we are reporting it back to the manufacturers. We are always happy to assist you in finding an alternative piece. Please do not hesitate to reach out to us via phone or virtual consultation. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Oct 6, 2023

We apologize that the color was not as you expected. Color is one of the most challenging things to capture and portray 100% accurately. However, we are continuously working to improve in this area. We have sent a direct email with further assistance regarding the return for a refund process. We have also included information on our free virtual consultations to assist you in finding the perfect color for you! Thank you for sharing your feedback, we look forward to hearing from you soon!