Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Mar 11, 2024

Hi Carole, We are sad to hear the color (92) for your last purchase of Annette didn't work out. It was a pleasure speaking with you today, and we are thankful that we were able to offer some resolution. We appreciate having you as a loyal client. Please let us know if you need any color help in the future; our experts are happy to assist! Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Mar 4, 2024

I'm really sorry to hear that you had trouble selecting the cap size for your order. Since this is your first order with us, I've requested that they waive the return shipping charge for you as a one-time courtesy. I'd be more than happy to help you place your next order to make sure you get the right cap size. I've reached out to you via phone and provided my direct number so you can contact me easily.

Response from Wigs.com – The Wig Experts™Feb 9, 2024

Hi Tamara, We apologize for any issues with the Soft and Subtle wig you received. We don't send out used or worn pieces. All of the pieces are new from the manufacturer. We reached out to speak with you about this so that we can investigate further. Thank you for your feedback, and we look forward to hearing back from you. Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Feb 5, 2024

Hi Martha, We are saddened to hear that Jozefina had too much hair for you. We would love the opportunity to assist you with another style with less hair or not as much density. Our experts are available Monday - Friday, 8 am - 6:30 pm CST, over the phone or via video consultation. Thank you for your feedback, and we hope to speak with you soon! Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 29, 2024

We are saddened that it didn't appear as it did in our pictures. We don't want you to keep an item you aren't happy with, but if you love the color and need fullness, and you mentioned it "dwarfs your face," these may be issues we can help you fix. If you still wish to keep the piece, email us pictures of you and your measurements so we can further assist. Or you can schedule a video consultant with one of our experts by clicking on the link below: https://www.wigs.com/pages/virtual-consultation If you would rather return it, you can by going through our process below: https://www.wigs.com/pages/returns Should you choose to return, our experts are also available to assist you in finding a better option for you! We appreciate your feedback and look forward to hearing back from you. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 24, 2024

Hi Jacqueline, We are sorry you aren't satisfied with the Spring Hi that you recently purchased from us. We value your feedback as a client; therefore, one of our consultants will contact you to assist you. We look forward to speaking with you and appreciate your feedback. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 24, 2024

Hi Crystal, We are sorry you aren't satisfied with the Ignite that you recently purchased from us (we don't see an order with us for Zara Lite). We aren't sure exactly what you mean by " not as loose as it appears"; therefore, one of our consultants will contact you to assist you. We look forward to speaking with you and appreciate your feedback. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Jan 22, 2024

Hi Sherrilyn, Thank you for your feedback regarding the color you received for Spring Hi. We apologize that it was not as described or pictured. We understand you have ordered this color before, so we are curious if it differs from your previous order. We wish you hadn't given it away so you could have returned it and been refunded, but we love your giving heart for doing that. Thank you for allowing us the opportunity to serve you. Sincerely, The Wig Experts