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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jacquelyn B.
Wig had been stored too long . All the body was gone . The wig was flat.
Response from Wigs.com – The Wig Experts™May 27, 2025
We appreciate your feedback and are sorry the wig wasn't satisfactory. We'll review our storage procedures.
Ginny L.
The color was wrong . It was supposed to be pure white and the color is a very light brown . I was very disappointed 😢. Not sure if I can send it back
Response from Wigs.com – The Wig Experts™May 15, 2025
Dear Ginny we are so sorry to hear you experienced any issues with your purchase we will have a customer care representative reach out to you in 24 business hours to assist you in next steps.
Barbara K.
I selected a mixture of colors that should have matched my colors; but they do not. It matches better than the last company I used, but not close enough. This is something I need to see in person.
Response from Wigs.com – The Wig Experts™May 14, 2025
Hi Barbara we are sorry to hear you are experiencing issues with color for this reason we would like to offer you guidance from one of our customer care representatives via one of virtual consultations below I have provided the booking link for your connivence. https://www.wigs.com/pages/virtual-consultation
JEAN B.
The wigs need to b returned, they AR not as I viewed on line. The pony tail is not full looking as on the web site and the attachment full piece is too course or brittle looking for me . I wanted a pony tail to be thicker than what you sent. And the other piece I wanted to be more bigger and looser than yours. How do I send a photo?
Response from Wigs.com – The Wig Experts™May 5, 2025
We are sorry to hear this order did not work for you To email in a photo please email [email protected]. Please see your return instructions below. Do not hesitate to contact us if you have any questions or need further assistance at this time or in the future. We are always happy to help! Your satisfaction is our goal and returns are easy! Initiate your return and print your UPS prepaid return label using the form in the link below. When using the prepaid label to return your order, a return shipping charge of $10.95 will be deducted from the return amount rendered to UPS for their service. You are welcome to use your own carrier instead using the instructions below if you prefer to use an alternative method or if your return is from outside of the contiguous U.S. We hope this is helpful to you! https://www.wigs.com/pages/returns To find your order number, check the reverse side of the packing slip or your confirmation email. Repackage your item just as you received it! Please have your item(s) returned no later than 30 days of the original ship date. Damaged, worn, altered products or packaging will not be eligible for return. Wigs can only be tried on and not worn, and tags must not be removed. We will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged in anyway and no later than 45 days of the original ship date. All ineligible items will be returned to you at your cost or donated. Print and attach your return label. After you attached your shipping label, drop your return package at UPS. As this is a prepaid label, you will not pay when you drop off your package but the flat rate $10.95 will be deducted from the refund/store credit total. In the event that you are unable to access a UPS location, unable to access a printer to print the prepaid label, or would prefer to use your method to ship please ship your return to the address below using a traceable method of shipping with your preferred carrier. SHIP TO: Beauty & Hair Returns 1518 N. Topping Ave Kansas City, MO 64120 Once your return is entered into our system please allow up to 7 business days from the date we receive the item to process your inspection and refund. Your refund will be issued back to the original method of payment used.
Misrepresented P.
The wig was not as it appeared in the photo. It was thin and straggly. I was very disappointed. The only reason I didn't return it is because I had already ripped up all the paperwork and discarded it. I don't believe I'll be ordering from you again. $300 is a lot of money to lose.
Response from Wigs.com – The Wig Experts™May 1, 2025
We understand your disappointment with the wig. We strive to ensure that our products accurately reflect the images on our website. We're sorry that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements.
KIM C.
I found the EXACT same wig and color for half the price. IT WAS NOT AN OPEN BOX ITEM. This wig was for my sister who just completed her second round of chemo and I was so heartbroken when I found it cheaper. With taking her to her appointments and time slipping away from me I did not think I would have enough time to send it back. Im very disappointed.
Response from Wigs.com – The Wig Experts™Apr 29, 2025
Dear Kim we are sorry to hear of you disappointment with locating the wig cheaper however please be aware that there are many outlet sites that do offer items at a greater discount however they are typically open box meaning they are based upon returns the items from wigs.com are always new factory fresh and straight from the manufacturer.
Linda
The wig was awful. The bangs were straight back instead of down .
Response from Wigs.com – The Wig Experts™Apr 23, 2025
Hi Linda thank you for your valuable feedback we are sorry to hear you had issue with your shipment and will have a customer care representative reach out to you in the next 24 business hours to gather more information in regards to your issue with this item.
Beverly B.
The hair on the neck of the wig was black . I had ordered a grey wig. I plan to send it back
Response from Wigs.com – The Wig Experts™Apr 21, 2025
Hi Beverly we are sorry to hear you were unsatisfied with the color of your purchase. The color you selected was a graduated color meaning it gets darker in the back. If you would like any color assistance on your next purchase please reach out to our customer care team at 1800-581-2001.
