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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
There is a thread loop in the hair ,unable to comb one side without snagging. Will try to pull to inside of the cap. Not thrilled to have to repair or bigger pain return 🤦🏻♀️
Response from Wigs.com – The Wig Experts™Oct 2, 2023
Hi Tina,
We received your review in regards to your recent order (W2-904789) of Heat. We apologize for the condition of the item and ask that you return it so we can inspect it and notify the manufacturer of the issue.
We attempted to call you at the number we have on file but the number was invalid.
We are happy to assist you with returning the item if you call us at 1-800-581-2001 Monday - Friday 8 am - 6:30 pm CST or reply back to this email.
We appreciate your understanding and look forward to hearing back from you.
Sincerely,
The Wig Experts
BC
Barbara C.
Pretty flat
This is the fourth of this exact style I have purchased. Loved the first two. Number3 and this one both arrived flat. Style shown is spiky and kicked up. Actual wig is flat and nothing like pictures.
Response from Wigs.com – The Wig Experts™Sep 29, 2023
Hi Barbara,
We apologize for the quality of the Textured Flip you received with your recent purchase. We ask that you return the item for inspection, and we will also forward this feedback to the manufacturer.
We appreciate you letting us know about the issue, and if you need any assistance returning and getting a new one, we are happy to help!
Sincerely,
The Wigs.com Team
SH
SHERYL
It's just didn't work out for me!
Well, I did try the wig on and it was definitely longer on one side than the other. It felt like I had a helmet on my head, I was hoping it would feel a little lighter, or that the hair was not so dense. It's really hard to buy a wig online. It didn't look anything like the photos. Oh well! Wasn't happy that it cost me $25.00 just to try on and then return it. So, I am not willing to try any others because if they don't work out this can become very costly.
Response from Wigs.com – The Wig Experts™Sep 25, 2023
We are truly saddened to hear you were not satisfied with your purchase. We apologize for any inconvenience. When returning an item, you may choose to use our prepaid return label (10.95) or do a self return using the carrier of your choice, for a more cost effective option. Please keep in mind, all shipping costs are not refundable. We do our best to help with costs by offering FREE Standard Ground Shipping on orders over $150 (before taxes), and all shipping promotions apply to US Ground shipments only. Keep in mind, US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option. If your order is qualified based on the details provided above, free shipping must be selected at checkout.
We urge you to consider our free virtual consultation service. This will allow us to go over style, color and measurements. We have swatches and some pieces on hand to help you find the perfect piece for you!
If you are interested in booking a virtual consultation, you may use the link below.
https://www.wigs.com/pages/book-a-virtual-consultation?p=wig
We look forward to hearing from you!
The Wigs.com Team!
LR
Linda R.
These are not quality wigs. If you want quality synthetic hair, find another company.
The company sent me the wrong color for the first time. They were so nice about the return. The next, right color; no way to keep it from falling down my face. Cap was way too small. Since I bought it on sale for Labor Day, not worth sending back. Tangles very easily.
Response from Wigs.com – The Wig Experts™Sep 13, 2023
Hi Linda,
You returned your first order for Mesmerized in color RL613SS and were refunded.
We understand your recent order for Mesmerized in color RL29/25 doesn't fit, and you are having trouble keeping it out of your face. The representative (Heather) who assisted you will be in contact regarding this.
We look forward to speaking with you and getting this issue resolved.
Thank you for your understanding and patience.
Warm regards,
The Wig Experts
JM
Juanita M.
Not so easy to return
The fibers of the wig were very soft and the cut was nice. Density was perfect. The color did not look like it did on-line and was not flatering to me at all. I thought returns were easy, but apparently this particular wig is “all sales final”.
Response from Wigs.com – The Wig Experts™Sep 12, 2023
Hi Juanita,
We are happy we were able to help resolve the confusion with returning the Katherine wig. As per our discussion, we emailed you the return label.
Based on your review, it sounds like you loved everything but the color. Therefore, we recommend a consultation with one of our experts. They can help you find the right color over the phone or via video consultation.
We hope you allow us the opportunity to help you find the right color!
Thank you for your feedback.
Sincerely,
The Wigs.com Team
BK
barbara K.
Wrong wit was sent
Wrong wit was sent. I had to go to my daughter to print label, go to UPS to return wig, in the interim got notice that another wrong wig was sent. Eventually it was worked out but delayed my order by about a week. The customer service team was great.
Response from Wigs.com – The Wig Experts™Aug 18, 2023
We are sincerely sorry for this matter and we are so happy to know that Jade from our customer care team, was able to assist you through the whole process. Again, we than you for understanding and we are glad that this matter was resolved! We will continue to improve for our valued customers!
DN
Donna N.
The wig wasn't like the picture…
The wig wasn't like the picture advertised.
I was under the impression it was shorter like the picture.
Response from Wigs.com – The Wig Experts™Jun 27, 2023
Dear Donna,
Thank you for your feedback and for bringing this to our attention. We apologize for any confusion or disappointment caused by the discrepancy between the wig you received and the picture advertised.
At wigs.com, we provide accurate and detailed product information to ensure our customers make informed purchasing decisions. We understand that the actual product not matching the advertised image can be frustrating, and we sincerely apologize for any inconvenience this may have caused you.
We refunded you upon receipt of the item on 6/22. We would also like to recommend you meet with one of our experts (over a video consultation) so we can help you find the right style and color.
We hope you allow us this opportunity and will be in touch.
Sincerely,
The Wigs.com team
JE
Jennifer
Bad refund
Wig came in. Nice packaging but didn't look like the picture at all. Cheap and i could tell it was a wig. Spent $43 initially, returned and was only refunded $17. Amazon is the way to go for wigs. They give you all your money back. Wigs were just as nice or better. Lesson learned. So very disappointing.
Response from Wigs.com – The Wig Experts™Jun 15, 2023
Hi Jennifer,
We apologize for your dissatisfaction with the wig you purchased and for any confusion regarding the refund. Please understand the only money not refunded was shipping costs paid to the carrier.
We appreciate your feedback and are sorry to have caused you frustration.
