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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sharon P.
It was nice but looked too wiggy, I sent it back but have not received my refund yet!
Response from Wigs.com – The Wig Experts™Jul 10, 2024
Hi Sharon, We see that your refund has been credited back to you. We apologize for any dissatisfaction with the refund process. As stated in our policies, the return process takes seven to nine business days.
NB
Photos of humans wearing each color-front,back & sides! Not tiny swatches or wig heads.
Response from Wigs.com – The Wig Experts™Jul 2, 2024
Thank you for your feedback regarding our website and showcasing the colors. We love your suggestion! We try to show colors and styles that are offered to different people in pictures and videos. We also show most of the colors on wigs. Although we don't have them on toppers, they are the same colors. If you need help finding color, our experts are available and very familiar with our styles and colors. Sincerely, The Wig Experts
Ncbama
Service was fine. The wig is not what I expect. It looks like dolls hair with texture and the huge amount of “hair”. It would be better with at least half as much hair. It was comfortable to try on but looked so bad I couldn’t wear it even at home.
Response from Wigs.com – The Wig Experts™Jun 27, 2024
Hi Janet, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you had issues selecting an item to your liking. To assist you better, we would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. Please use the link below to schedule your consultation at your convenience: https://www.wigs.com/pages/virtual-consultation We look forward to helping you find the perfect item.
Beryl C.
YOU SENT THE WRONG CAP SIZE! when I order a large size I want a large size! Had to cut the cap to get it to fit comfortably. Would have been too much trouble to send it back and hope for a large cap replacement!
Response from Wigs.com – The Wig Experts™Jun 25, 2024
Hi Beryl, We are sorry to hear about your displeasure with your purchase of the Winner wig. After reviewing your order, it appears that the average size was selected and sent based on your online order. You always have the option to return the item in its original condition with the tags attached, and you did not need to cut the item. Please note that you can also place your order over the phone to ensure the correct item is ordered in the future. Thank you for your understanding.
Vanessa V.
The customer service assistance via phone was amazing! It was quick, easy, and friendly service. The Wig purchase was received in great time. The only thing about the wig is that it tangles very easily.
Response from Wigs.com – The Wig Experts™Jun 20, 2024
Hi Vanessa, Thank you for providing this great feedback on our customer care representatives and your shopping experience on our wigs.com site. However, we are sorry to hear about your tangling issues. A customer care representative will reach out to you within 24 hours to discuss how to help prevent tangling in your heat-friendly wig. Thank you for your patience, and we look forward to assisting you!
Sharon B.
The color wasn't true to the picture. The way the bangs fall on the part side just scream "WIG"
Response from Wigs.com – The Wig Experts™May 31, 2024
Hi Sharon, We are sorry to hear about the difficulty you're experiencing in selecting the right color and style. To assist you, we would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. Please use the link below to schedule your consultation at your convenience:https://www.wigs.com/pages/virtual-consultation
Jackie W.
The color is different from the other Jon Renau topper I have that is the same color. Does not match my hair.
Response from Wigs.com – The Wig Experts™May 30, 2024
Hi Jackie, We are so sorry to hear you're having issues with the colors. Since these items are handmade, there's unfortunately no way to 100% duplicate a shade every time. However, we would like to take a look at the item to see the discrepancy and assist you in selecting a better color match. For this reason, we would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. For your convenience, I have provided the link below. https://www.wigs.com/pages/virtual-consultation Looking forward to assisting you!
JC
I purchased two wigs last year, voltage elite and sparkle elite. This time I purchased a sparkle elite in the same color as the voltage elite I purchased last year. The quality of the sparkle elite was not as exceptional as the one I purchased last year. Much thinner amount of hair and more frizzy.
Response from Wigs.com – The Wig Experts™May 30, 2024
Hi Janet, I am so sorry to hear about your issues with the Sparkle Elite. We would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. This will allow us to see the issues you have with your current item and assist you in finding some similar styles. I have provided the link below for your convenience. https://www.wigs.com/pages/virtual-consultation Looking forward to helping you find the perfect style!
