Brenda F.
Terrible
Terrible! Bought a wig but wanted a different color. Emailed customer service who told me to mail it back and yes, they had the color I wanted in stock so it would be easy to do a swap/exchange went to the post office mailed it off the next day. I get an email from another customer service agent he said no you can’t exchange it. You can’t do a swap and if you want the other one, it’s $100 more I asked to speak with a manager or have a manager email me which did not happen so I got a refund from them and they can keep their wigs and horrid customer service Kathy won’t honor and we will be shopping elsewhere.
Response from Wigs.com – The Wig Experts™Aug 1, 2025
Thank you for sharing your feedback. We're genuinely sorry to hear that your recent experience with us didn’t meet your expectations. When we spoke with you, our team made every effort to find a fair and reasonable solution by offering to honor the exact same price you originally paid for your open box clearance item. We understand your desire to exchange it for a different color, and we were happy to do so—as long as the item was also available in open box condition, consistent with the original purchase. Because open box clearance items are unique and limited by availability, we were transparent about this being the only way we could match the same pricing. We truly regret that this option didn’t work for you and that we weren’t able to move forward with an exchange that met both your preferences and our policies. Please know our goal was always to make it right within what’s fair and possible. We do appreciate your business and the opportunity to speak with you directly.