Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Dec 12, 2023

Hi Catherine, We are truly sorry to hear about your recent experience, and we appreciate you bringing this matter to our attention. We understand the importance of finding a wig that meets and exceeds your expectations, especially when you have been a loyal wearer of Raquel Welch Winner for over a decade. Quality is our top priority, and I'm disappointed to learn that the wig you received did not meet the high standards set by Raquel Welch's legacy. Your feedback is invaluable in helping us address and rectify these issues. We want to discuss this further, so we left you a message. We look forward to hearing back from you. Thank you for understanding. The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 12, 2023

Hi Nancy, We are sorry to hear that the Ignite petite didn't work out. If the item is in its original condition, you can return it, but we will also have one of our experts contact you to assist you with returning and selecting the proper size, style, and color. We look forward to speaking with you. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 11, 2023

We completely understand! Lamentably, manufacturers have changed much about their production given the labor and supply shortage overseas. Unfortunately, we have noticed differences in the pieces, and so have our customers. Therefore, we thank you for providing this feedback as we are reporting these differences to the manufacturers. We are always happy to offer assistance in finding an alternative style. Therefore, do not hesitate to schedule a free virtual consultation using the link below. https://www.wigs.com/pages/virtual-consultation We look forward to hearing from you soon!

Response from Wigs.com – The Wig Experts™Nov 29, 2023

Hi Kristy, We apologize for the issues with any recent orders you received. We only have one current order for True Demure, which was not a closeout item and is eligible for return. Before that, you haven't ordered from us since 2020. We reached out to speak to you about this further. We hope to hear from you. You can reach us Monday - Friday, 8 am - 6:30 pm CST at 1-800-581-2001. Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 27, 2023

Hi Astrid, We are saddened to hear Star Quality doesn't fit you. We see that you typically order petite wigs, and this one is average. Unfortunately, we can't offer the ability to return the item if it has been worn and isn't in original condition. Still, we see you recently ordered another style, which is a petite cap. Please know that if you get an item that doesn't work and is in its original condition, you can return it. We appreciate your feedback and having you as a client! Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 27, 2023

Hi Jo, To better assist you, we would recommend a virtual consultation. We know shopping online and wondering if it's right can be challenging, and based on the part of the process you are on, you would be the perfect candidate for a virtual consultation. This free premier service that we now offer will help us better serve your needs! Virtual consultations allow you to do a one-on-one Zoom with one of our experts. This allows us to show you how to measure, go over styles and color options, and answer any questions you may have. If this interests you, let us know, and we will gladly schedule a meeting with you. You may also book online by using the link below: https://www.wigs.com/pages/virtual-consultation In regards to your refund, we don't refund shipping costs. When you use our pre-paid return label, $10.95 is deducted from your refund, and we don't reimburse you for the shipping. We understand that it took longer to get to you than expected. Therefore, we will refund you for the second day air shipping. Thank you for your feedback. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 27, 2023

Hi Rhonda, We are sorry that the bangs seem to have an issue with the Show Stopper you recently received from us. We contacted you to talk to you about this further and get more information. If the item is in original condition with all tags and packaging, you can also return the item for inspection, as we wouldn't want you to keep an item with a defect. We look forward to hearing back from you. Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Nov 27, 2023

Hi Margaret, We apologize for the error with your refund and that you didn't receive your order. We refunded the shipping cost to you as well. Unfortunately, UPS will no longer ship to the PO Box you provided for shipping. Therefore, in the future, you will have to provide a physical address for us to send. Sincerely, The Wig Experts