Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I wish on card charges would not come up WIGS.COM!
Who needs to know that I am buying and wearing wigs. How about the privacy?
The Co. Should replace with different words excluding wigs.
Response from Wigs.com – The Wig Experts™Apr 5, 2024
We understand your concern about privacy and discretion. While we cannot change the wording on your credit card statement, we can assure you that your privacy is important to us. We want to be clear when you are charged to state the company or site you are charged by.
Thank you for your feedback.
LG
Lynda G.
Quality control needs work.
These wigs are not sewn correctly. They lie flat and very uneven. I sent two back recently and may return the one I just got.
Response from Wigs.com – The Wig Experts™Mar 27, 2024
Hi Lynda,
We apologize for the inconvenience caused by your recent purchases of Ivy. After reviewing your account, we noticed you returned two of the 3, and we refunded you for those we agreed were cold set. Therefore, we refunded you for the shipping today as well.
We also left you a voicemail regarding your last one.
We appreciate your patience and understanding and look forward to speaking with you.
Sincerely,
The Wig Experts
JC
Jane C.
Disappointed for the first time
I’ve never gotten a bad wig from Wigs.com until this order. This is the 3rd wig I’ve ordered in this style and color. The wig was very thin on top and you could see right thru it. Also it was much lighter than my other two with no dark roots. I was very disappointed and returned it. 😥
Response from Wigs.com – The Wig Experts™Mar 15, 2024
We are so sorry to hear your purchase did not workout we would like to extend our help in selecting your best match by booking a free virtual consultation via zoom. I have linked this below. https://www.wigs.com/pages/virtual-consultation
GE
Georgia E.
Bad return policy.
I love the wigs. But had to return one. I received it on Friday and mailed it back Tues. I tried it on and literally had it on for 10 min. The color wasn't what I had hoped for and it was very frizzy. The string tag with the color and name did come off. I got back a email saying it was used and I had used products on it. I never even left my bedroom mirror. I loved the Ignite one and they are great quality but very unhappy. I have bought many wigs and the one time I needed to send it back you refuse it.
Response from Wigs.com – The Wig Experts™Mar 13, 2024
Hi Georgia,
We apologize that we couldn't accept the Thrill Seeker back as a return. Items must be in original condition;, unfortunately,, we received this back with issues.
We returned the item to you, and although the result of the return wasn't as you hoped, we would love the opportunity to assist you with finding an alternate style/color that works.
We appreciate your feedback.
Sincerely,
The Wig Experts
DW
Diana W.
Disappointed Topper Customer
OK, I have ordered at least 7 toppers from your company. All were Transformations- Top pieces by Raquel Welch. I always get 12IN TOP BILLING in L8/29 Hazelnut. I have always been pleased with the quality of your hair pieces until this last order in January 2024. This last topper was extremely thin. You could literally see through it, and when comparing it to my last two toppers that I still have on hand. The hair is definitely thinner, less manageable, even after my hair stylist trimmed it and tried to style it with my natural hair. The part is messed up, and just looks stringy on my head. I am a breast cancer survivor and after chemo, my hair on the top never came back very thick as it was before. For the money I have spent on these topper for 3 years now, I am very disappointed. Is there any way to offer me some compensation for this piece? Did you change manufacturing companies. May I send it back to you. Not sure now where to purchase my new toppers.
Response from Wigs.com – The Wig Experts™Jan 30, 2024
Dear Diana,
We hope this message finds you well. First and foremost, we want to express my heartfelt gratitude for your continued trust and loyalty to our company, especially during your journey as a breast cancer survivor. Your satisfaction means a great deal to us, and we are genuinely sorry to hear about the disappointment you've experienced with your recent topper purchase.
We understand how vital our Transformations- Top pieces by Raquel Welch are to you, and we want to assure you that your concerns are being taken seriously. Quality is paramount in our products, and any deviation from your expectations is something we genuinely regret.
One of our representatives will contact you to address your concerns and find a resolution.
We assure you that your feedback is invaluable, and we are committed to rectifying this situation to your satisfaction. Your trust is of utmost importance, and we want to ensure you continue to have positive experiences with our products.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to resolving this swiftly.
Best regards,
The Wig Experts
KS
KELLY S.
Won't get back with me to do a return…
Won't get back with me to do a return at point of sale.
Response from Wigs.com – The Wig Experts™Jan 17, 2024
Hi Kelly,
We apologize for not hearing back from you. We handle every call and email with urgency.
One of our representatives will call you today to assist!
Sincerely,
The Wig Experts
NR
Nancy R.
Very disppointed
When reported the wig was too small and needed to be sent back, I got the shipping label and nothing else to follow up. Sent the wig back 2-days after receiving it. Got notice a week later indicating a refund less the shipping cost. For such a supposed big company, they don’t act like one. Not happy with this policy. I have also tried to unsubscribe from the marketing notices 4 times and it has not taken effect.
Response from Wigs.com – The Wig Experts™Jan 4, 2024
Hi Nancy,
We're sorry to hear that the wig didn't fit as expected. To assist you in finding a better-fitting wig, we would like to extend the opportunity for you to book a free virtual consultation with one of our experts. They can provide personalized assistance to help you find a wig that suits your preferences and requirements.
I've also unsubscribed you from emails as per your request. Below, you'll find the link for booking a virtual consultation:https://www.wigs.com/pages/virtual-consultation
JA
Joyce A.
Consultant picked wrong color for me.
Consultant picked wrong color for me.
Response from Wigs.com – The Wig Experts™Dec 14, 2023
Hi Joyce,
We are sorry that the color our consultant picked with you wasn't the right one. We are curious if you had a try-on consultation with her.
Dana will contact you today so that we can further help you and make sure we get it right.
Thank you for the feedback and for meeting with us!
The Wig Experts
