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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Terri M.
i have not received the wig.
Response from Wigs.com – The Wig Experts™Nov 19, 2025
Terri Madden, We are truly sorry to hear that you have not yet received your wig. We understand how frustrating this must be. We have contacted you directly so we can assist further and resolve this issue as quickly as possible. Thank you for your patience.
LakerGirl
I read the reviews about the toppers (top pieces), and I absolutely agree!! We repeatedly ask you to put less hair in the front so that it looks less wig-like, and MORE hair in the back of the top piece to cover the reason why we shop at your site to begin with. There isn’t enough hair in the back to cover the thinning hair that women struggle with. WHY WON’T YOU LISTEN??? You could fix this embarrassing problem in 15 minutes. XOXO
Response from Wigs.com – The Wig Experts™Nov 18, 2025
LakerGirl, We appreciate you bringing this to our attention. We're sorry the topper's hair distribution didn't meet your expectations for coverage. Your feedback regarding the hair amount in the front and back is valuable, and we'll share it with our manufacturers for review and improvement.
Jodi I.
I have not received the2 wigs i had ordered and no updates about where they are.I have paid for them over 500 dollars each if I don’t hear anything I will request a refund
Response from Wigs.com – The Wig Experts™Nov 18, 2025
Jodi, We are truly sorry to hear about the delay with your order. We understand how frustrating this must be. We have already contacted the carrier to investigate the issue and locate your wigs as quickly as possible. Thank you for your patience, and we will keep you updated as soon as we receive more information.
Katherine
We have been long-time customers and still like the company and product. However, we spoke with a representative last week and she promised to research our request and call back. We have never heard back
Response from Wigs.com – The Wig Experts™Nov 14, 2025
Katherine, We appreciate your long-time patronage and are sorry to hear that our representative didn't follow up as promised. We'll look into this to ensure it doesn't happen again. Thank you for bringing this to our attention.
BEVERLY J. H.
The wig is nothing like the picture. Too much hair, too falsely shiny. Want to return it.
Response from Wigs.com – The Wig Experts™Nov 7, 2025
Beverly, We appreciate your feedback and time. We're sorry the wig's appearance and shine weren't as expected. Our goal is to make sure every client finds the perfect match for their style. We’d love to invite you to a free virtual consultation with one of our hair experts. We can help you explore other options and recommend styles that may work better for you. We have also emailed return instructions for your convenience.
Ann T.
The hair on the wig was frizzy, I have the exact same wig an the hair is no where like the one I have, the wig I have looks like real hair I get a lot of compliments on it. But I’m sending this one back when you put it on the hair is very fine and it looks like cat hair it just wants to fly like static electricity.. I love the Drew wig I have but this one looks nothing like it.
Response from Wigs.com – The Wig Experts™Nov 3, 2025
Ann Tuberville, We appreciate your feedback. We're sorry the wig's hair quality didn't match your expectations or your other Drew wig. We value your comments and will use them to improve our products. Thank you for bringing this to our attention We’d love to help you find the perfect match! You can book a free virtual consultation with our hair specialists to compare styles and ensure you get the look and feel you love.
Teggy F.
To be more understanding to your customers when the have a problem.
Response from Wigs.com – The Wig Experts™Nov 3, 2025
Teggy Frank, Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We always aim to listen carefully and provide helpful, understanding support whenever an issue arises. Your comment reminds us how important clear and compassionate communication is, and we’ll make sure to keep improving in this area.
Barbara D.
Did NOT make said order!
Response from Wigs.com – The Wig Experts™Oct 23, 2025
Barbara Driewer, We are so sorry that the order was not made. We will investigate what happened with this situation. Thanks for letting us know.
