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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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crystal D.
Bad experience.... Such long shipping delays. You should announce that before ordering because I would have gone elsewhere. I only found out because I contacted you.
Response from Wigs.com – The Wig Experts™May 30, 2018
We apologize for your experience with this order. We are working with our manufacturers to better communicate with us about backorders and estimated time of arrival for products and styles.
Karen
Was excited to receive the hairpiece (easiPart HH 12" | Remy Human Hair Topper (Mono Top)), but it was not what I expected. So thin that I'm surprised anyone could make use of this item. Further disappointed when I was penalized $25 for requesting a refund. All total with shipping costs twice, I was out around $41 just to try this item. I won't be making any further purchases because of this.
Response from Wigs.com – The Wig Experts™May 30, 2018
We are sorry to hear that piece didn't work out. We do offer the option of getting store credit instead of a refund and there would be no handling fee. We would like or be happy to assist you in finding something else that might be more to your liking. If you allow us to assist you in finding something else we will be happy to apply that handling fee as a store credit as a one time courtesy.
Deborah P.
Twice I had ordered product from Wigs.com, and I have never received any notice of when the product would be sent or that it is on its way. The first time was several months ago...the last time was 2 weeks ago! Can Wigs.com tell me why? Thank you, DA Peterson
Response from Wigs.com – The Wig Experts™May 30, 2018
We do apologize, after further research the last order for The Softie hasn't shipped, however we have released it and it should ship out in the next 1-3 business days. You should receive an email with tracking to your email address. We appreciate your patience and understanding with this matter.
L. H.
I ordered two different collars of a scrunchy bun. I received two of the same color and that color did not work. I returned both items and told the customer service person that I wanted the correct color sent at no shipping costs. I just received an email stating that they were sending me a $29 gift card. So, I was charged over $16 for shipping the product to me and paid $15+ to return the items. I decided I had thrown enough money away. I will never order from this company again. The customer service person did not seem to care whether I ever ordered from them again. She did not offer to help any further.
Response from Wigs.com – The Wig Experts™May 30, 2018
We are very sorry to hear about your experience, as we don't want things like that to happen or to lose a client due to our mistake. You have been fully refunded with the exception of the shipping cost of $7.95. If you can provide us with a receipt for the shipping you paid to return we will happily reimburse you for that as well. We do hope that you allow us to assist in resolving these issues and hope to retain you as a client.
Kelly
I've ordered two different wigs now, according to their color that's advertised. Both of them have come back so far off-base that it almost seems intentional. I live on a very tight budget and every time I have to send one back I get charged a restocking fee, I have to pay my own shipping, and I get very little understanding and compassion from the salesperson on the phone. I'm going to try one more time when I have the money to try to get this right. I'm very disappointed in this company! Kelly
Response from Wigs.com – The Wig Experts™May 30, 2018
We are sorry to hear about your experience and trouble getting the correct color. We are going to refund you the handling fee of $5.00 from the previous order due to this issue. We have a few ways to assist you in finding the best color: 1. Color ring on hold program- You purchase a color ring so you can most accurately see the colors, send it back to us within 10 days and the full price of the ring will be applied to your purchase. We will even throw in an extra $5 to help cover your shipping costs! 2. Mail in a hair sample to our color specialists- Simply send us a swatch of the hair you wish to match and we will recommend the closest available color. 3. Our licensed cosmetologists are on call Mon-Fri 8 AM-6:30PM central standard time to assist with color as well. Please feel free to contact us if you need further assistance or visit our color help page online at http://www.wigs.com/wig_color_help.html. We hope we can assist you in finding the right color. Thank you for your feedback.
Marilyn E.
Cannot review something I have not received yet!
Response from Wigs.com – The Wig Experts™May 30, 2018
We apologize for the delay and appreciate your patience. We are happy to let you know that your item has now become available for shipment. Estimated Ship Date: 3-5 business days. We will send you an email once your order has shipped. Thank you for your feed back.
MARY
I ordered a wig, then much later was told it was out of stock. I ordered another one and paid $15 for expedited shipping (4-6 business days). On the sixth day I still had not gotten it. I placed a call to find out what happened and found out it still had not even left the manufacturer’s yet and wouldn’t get here until here until who knows when. Now I’m told it will be another week and I’m due to go out of the country then. This has all been a very crappy experience
Response from Wigs.com – The Wig Experts™May 23, 2018
Thank you for addressing this issue. We apologize for the poor service you received. We are doing everything in our power to get you your style before you leave the country. Thank you for your feedback and your patience.
Suzanne
Ordered the perfect wig for me weeks ago and I haven’t received it yet. Where is it? Very unacceptable CS in not helping me with my purchase. I will check to make sure Wigs did not charge me .
Response from Wigs.com – The Wig Experts™May 23, 2018
Our Client Care Manager will be reaching out to you via email shortly!
