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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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KS
The wig unfortunately did not look anything like the picture and the quality was not well.
Response from Wigs.com – The Wig Experts™Dec 6, 2024
Hi Ks we are sorry to hear you were unhappy with you purchase for this reason we would like to extend the opportunity for you to book a free virtual consultation with one of our experts via zoom I have provided the link below for your connivence. https://www.wigs.com/pages/virtual-consultation
Donna L.
My sister Didnt like it! Said you can tell its fake!
Response from Wigs.com – The Wig Experts™Dec 4, 2024
We understand your sister's disappointment. We strive to provide authentic products and appreciate your feedback. We'll take this into consideration as we continue to improve our offerings.
K J.
The benefits were just not worth the costs. The barrel length makes it cumbersome and hard to get the curls. I can get better results with pins and plastic curlers
Response from Wigs.com – The Wig Experts™Nov 18, 2024
We understand your frustration with the product. However we are confident this product is amazing and would like to assist you in use by booking a virtual consultation to walk you through how to best use this item we will have a customer service rep reach out to you in 24 to 48 hours to help set this up.
KHarrell
The wigs i ordered were nothing like what was shown on your site.
Response from Wigs.com – The Wig Experts™Oct 4, 2024
Hi Keely we are sorry to hear you are unsatisfied with your purchase. as we do see these are your first purchases with us we would like to assist you further by offering you the opportunity to book a free virtual consultation via zoom below I have provided the link for your convivence. https://www.wigs.com/pages/virtual-consultation
Kaye R.
This is the 3rd time I have entered this information. NOT GOING TO DO IT AGAIN!!! The wig has a bump on the back right "corner" that I can't get to flatten. The cap is way too small. Doesn't come within 1 1/2 to 2 inches of my ears, and I don't have a large head. The wig just slides off the wig stand. I doubt very much that I will be ordering from your company again. Very unhappy. Please don't offer me a free consultation over Zoom. I don't have access to a computer that I can use 24/7. Only on my phone which is almost as big of a pain in the ___ as that "bump" on the wig.
Response from Wigs.com – The Wig Experts™Sep 18, 2024
Hi Kaye we are sorry to hear you are unsatisfied with your purchase. We would be happy to assist you further with this issue if you could provide us with more information. We will have a customer representative reach out to you in the next 24 hours.
Barb
Wig turned out to be more expensive than advertised with additional expenses: hefty delivery and return fees ($14.67) each way; I could have gotten the wig with either free delivery or much lower price on another site. When I had to go back a page on the website to correct my credit card number, without realizing it they changed my shipping protection from decline to pay and I couldn't get it back to decline no matter how hard I tried. Buy your wig elsewhere. Also wig in back turned out to be decidedly longer than in the photo and was relatively flat on a wavy short wig.
Response from Wigs.com – The Wig Experts™Sep 4, 2024
Dear Barb, We’re truly sorry to hear that your shopping experience with us did not meet your expectations. At wigs.com, we strive to provide the best service possible, and it's disappointing to learn that we fell short. Please note that we offer free shipping on orders over $150. For returns, our return label is a flat rate of $10.95, which is deducted from the refund once we receive your item. Alternatively, you’re welcome to handle the return yourself, and we do not charge any restocking fees. If you’re finding it challenging to select the right product, we would be more than happy to assist you. We invite you to book a complimentary virtual consultation with one of our experts, who can help guide you to a more suitable option. The booking link is provided below. https://www.wigs.com/pages/virtual-consultation Thank you for your feedback, and we hope to have the opportunity to better serve you in the future. Best regards,
Deb
Doesn't work for me. I'll fitting and too much hair. Late delivery. Returning
Response from Wigs.com – The Wig Experts™Aug 15, 2024
Hi Deb, We apologize for the delayed shipment, as this is not the experience we want you to have with us at wigs.com. We will be happy to refund you for the ground shipping once we receive the return at our fulfillment center. We’re also sorry to hear that this item didn’t work out for you. To assist you further, we’d like to offer you a complimentary virtual consultation with one of our experts via Zoom. I’ve included the link below for your convenience. https://www.wigs.com/pages/virtual-consultation Thank you for your patience, and we look forward to helping you find something that better suits your needs.
Aly Y.
I was so excited to get my very first wig after experiencing hair loss. I knew this wig inside and out after watching all of the online and site videos. Unfortunately this wig definitely felt and looked used. The waves and curls were teased beyond fixing across the top of the wig. It has such an impossible forward brush pattern, that it is literally unwearable. No more online wig purchases from this site for me.
Response from Wigs.com – The Wig Experts™Aug 7, 2024
Hi Aly, We are sorry to hear that you were unsatisfied with your first purchase with us. Please note that all of our items are new from the manufacturer. We would like to look into this matter further. For this reason, a customer care representative will be in contact with you within the next 24 hours. Thank you for bringing this to our attention, and we appreciate your patience.
