Lucy
Made an appoint back in May
EDITED 8/8/26 Made an appoint back in May, a whole day appointment due to QR code restrictions, didn't Turn up, when i rang them they claimed they cancelled it, which i called them out on, and when listing to to the recorded call, it was inconclusive.. they said they are going to be doing weekend callouts and they would put my name down, i said okay and will i get in trouble with my housing association?, they said no they would inform them, a few months later am getting letters saying am in breach of my tenancy etc, so am like right,, i rebooked by phone an appointment for PM 24/7/26 no access till 3pm, they said fine "he wont come before this" 12pm his ringing my door while am at work, i said my appointment not till 3pm, he like oh can you come earlier?, i said about 2.15pm, which i did and he did the test took like 15mins, at this time and after am still getting letters so i ring the housing association, they ring the Wigget group and confirm i've had the test and to ignore the letters they just didn't have the certificate yet, yesterday (6/8/26) i get a text saying an engineer is coming, i ring the wigget group, asking whats going on, they don't know, a few hours later i get a call saying they need to rebook the test i said why? they are like they could not gain access, called them out on it again, they recheck, apparently engineer has left company and didn't complete my paperwork.... so now i have another appointment for today @ 3pm (more time of work) what are we going for coming too early or not turning up at all? i have kept my housing association in the loop, they have been very helpful and if i have any trouble with this appointment to contact them. Moved from 1 star to 3 Due to: James Tuned up on time definitely a great edition to the company and did a thorough job