Honest H.
I ordered the wig over 15 days ago and…
I ordered the wig over 15 days ago and it hasn’t dispatched or left their warehouse. Everytime I would ask for when it was going to be dispatched, an ETA or a cancellation eventually, I would be sent messages like “dear you wait, you valuable customer” or “we try our best to ship”. They message only at 4am, offer discounts on next order but can’t fulfil the first. They might have good reviews but the service I received was incredibly poor.
Response from WigfeverJun 13, 2024
Hello We wanted to extend our sincerest apologies for the unhappy experience. The wig you bought is a best-selling wig,, inventory changes with daily sales, and the website cannot automatically synchronize factory inventory. because the order volume has suddenly surged, so the processing time will be a little longer than before, but we are unwilling to lower the quality requirements, we still asked the hairstylists to seriously pluck and flat, really really so sorry for making you wait so long. According to the info that you said the message only at 4 am, we have looked into the problem that you mentioned. Due to different time zones and time differences between China and your country, shift work hours, and off at night/weekends/holidays, sometimes responses are delayed, but every email is guaranteed to be replied to within 24 hours. your email was replied to on the same day.