Tonya S.
I ordered a silky straight glueless 16…
I ordered a silky straight glueless 16 inch on Dec 4th… I am still waiting Dec 13th. On their website it shows I have no orders at all. The company sent me a email saying they have my order, after I had to email them. When I signed into my account with them..still shows no order.. no processing.. no delivery. I have not gotten any assurances and/or response to me wanting to CANCEL my $125 order. I don’t know if it’s because the company is in China or what. Which brings me to another point. I thought the company was Black owned…since the all the people…“Influencers” are Black. Very Bad customer service…VERY! Don’t believe the hype by the “Influencers” the company uses. The wigs/units they advertise…I’m still waiting to see if it’s REAL.. the same wigs/units. My other suspicion..normal people call the WIGS…not UNITS. I’m very disappointed and want my $125 back!
Response from WigfeverDec 18, 2024
honey,so sorry to hear that, every order will have an order confirmation email, sometimes your email may not be correct, resulting in not receiving the email, or the email content may be mistaken for spam by your email,hope you can understand. Due to the time difference, we may not have seen your request to cancel the order in a timely manner,if you want to cancel order,we will help you cancel it，because we are respect every customer's decision may we know your order number?then we can help you.