Kentaro T.
This company's website contains incorrect information that confuses customers.
I ordered my first replacement ear pads for my Bose QC45 on August 11, 2026. Their website support page says if it's order before 12pm EST US then ship on same day. And standard shipping time is 3 to 5 days. I ordered in the morning August 11, 2026. Their website and Shop app estimates arrive on August 13, 2026 first then it was changed to August 14, 2026. I thought that I can wait a day delay but they didn't ship my order full 2 days. I requested cancel my order and it refunded immediately. Also customer support agent said standard shipping takes 3 to 7 days! If the delivery takes a week—even after paying for shipping—it is no different from ordering from Amazon. In fact, given the excessive time required for handling, Amazon might actually be faster. This company’s service lacked integrity, and they misled customers by posting incorrect information on their website. I won't order anything from their website again.