WholesaleBodyOilsReviews of wholesalebodyoils.com

Response from WholesaleBodyOilsJul 28, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your recent order and appreciate the opportunity to clarify a few points. First, please note that we do not offer unscented fragrances. Our products are body oils and do not contain water. We did respond to your email but did not receive a reply. I also reviewed past conversations from February 2023 and June 2016, where you expressed similar concerns about the scent being faint or unnoticeable. In each instance, we requested clarification on which specific fragrance was at issue and provided troubleshooting suggestions, but unfortunately did not hear back from you. We truly value your continued support since 2015, and we’re pleased to see that you’ve generally been satisfied with our products. You’ve tried a variety of scents, with a few consistent choices like So New York and Brooklyn. However, without knowing which fragrance is causing concern, it's challenging for us to investigate or provide a resolution. To address another concern, we take pride in the quality of our products. Every fragrance we offer is carefully formulated by an experienced perfumer through chemical analysis, and produced in a professional fragrance manufacturing facility. We do not use unknown or generic substances. Our business has thrived for over 25 years, largely thanks to the loyalty of repeat customers. It’s also important to remember that fragrance is highly personal. Factors such as body chemistry, skin condition, climate and even seasonality can affect how a scent performs. If a particular scent does not work for you, we recommend choosing others that you’ve had a better experience with in the past. As for packaging, we prioritize sustainable and cost-effective materials. While we understand preferences vary, we’ve chosen not to use bubble wrap due to its limited recyclability. This helps us reduce waste and keep costs down for our customers. Our return and refund policies are clearly stated on our website. We encourage all customers to review them before purchasing. We’re here to help and would be happy to look into this further. Please feel free to let us know which specific fragrance(s) you had concerns with.

Response from WholesaleBodyOilsJul 9, 2025

Thank you for sharing your feedback with us. We are sorry to hear that your fragrance selections did not meet your expectations. Please allow us to clarify that the positive reviews and feedback surrounding our products come from real, normal people. We do not compensate individuals for their reviews or posts; these are shared voluntarily by those who have had positive experiences with our fragrances. Fragrance is inherently subjective, and its performance can vary significantly depending on an individual's skin chemistry and other factors. Given that your order was delivered only a few hours ago, we understand you may not have had the opportunity to fully experience all 23 fragrances yet. It can be challenging to form a comprehensive evaluation of a scent while it is still in the bottle. We also want to highlight that our return policy is clearly outlined in multiple areas of our website and during the checkout process, including the terms and conditions that you acknowledged when completing your order. Regarding your comment about the quality of our products, we want to reassure you that this is not accurate. We pride ourselves on having a loyal customer base, many of whom have been with us for years. Our fragrances are crafted using high-quality materials and are developed through a meticulous process involving both chemical analysis and expert perfumers with over 30 years of industry experience. We are confident in the exceptional quality of our products, especially given the competitive wholesale prices we offer.