Wholesale2b.comReviews of wholesale2b.com

Response from Wholesale2b.comApr 25, 2023

Hi, Thank you for taking the time to write feedback for us. Our system is built to be as easy to navigate as possible. However, I do understand the concerns that you put forth, and to compensate for them, I've extended your subscription by 1 month. I request you to give us a chance anew, and revise your review based on your experience going forward. Thank you for being associated with Wholesale2B. Thanks and regards, Aniruddha Pathak Design Director - Wholesale2B

Response from Wholesale2b.comApr 10, 2023

Hi Msbway, Thank you for taking the time to write feedback for us. As I recall, we had created a complete store for you, and were promptly assisting you throughout the process at each step. Provided that you were looking for full control over the configuration of your WordPress website, we suggested we migrate you over to the WooCommerce plan - which was done promptly as well. I can see that you were charged post-migration, but that wasn't a hidden charge that we didn't discuss or purposely avoided to mention. It was the charge for the renewal of your monthly subscription, which coincidentally happened right after the migration. As we understand that you could not take full benefit of the dropship website store plan and were recently migrated to the WooCommerce plan, we've issued you the full refund of the most recent charge back to your mode of payment. About the response time in customer service, all of our support tickets are answered within 24 hours on business days. The beauty of our ticketing system lies in the method that we employ. There are no middlemen in this process. Any technical issue is answered directly by our developers, and order-related issues are handled by the fulfillment team. From what I read, your main concern was the concern over the access to backend of your store - we do mention all the things that you'd receive on our Dropship Website Store pre-activation page (including links to sample stores) - we offered you the solution that you'd most likely prefer. Also, any Wholesale2B sourced product is 100% authentic and is fulfilled by our authorized suppliers. All of the products are quality-tested and are not subpar by any means. Thank you for your association with Wholesale2B. We're grateful. Thanks and regards, Aniruddha Pathak Design Director - Wholesale2B

Response from Wholesale2b.comMar 27, 2023

Hi Aziz, Thank you for taking the time to write a feedback for us. It is unfortunate to read reviews like this on a global platform, considering that they are potentially misleading to everyone. However, I'd try to address as many points as I can. First of all, we very much are a legit business since the last 19 years, with absolutely no intention to scam anyone. We pride on the service that we provide and would continually strive to do business with you and everyone else as transparently as possible. About the refund, it most likely was declined on the grounds of you, in fact, utilizing our service to sell on marketplaces/stores. I understand that you've had a dissatisfactory experience with us, and for that I sincerely apologize. But to leave a scathing - albeit severely misleading - review here would serve no purpose as we would be unable to resolve your concerns unless you let us know about those. Again, we're eager to work towards resolving any issues that you have with Wholesale2B's integrations and are always available at your service. Thank you for your association with Wholesale2B. We're grateful. Thanks and regards, Aniruddha Pathak Design Director - Wholesale2B