Whole Foods MarketReviews of wholefoodsmarket.com

3 calls to cust serv. First 2 ... disconnected. An hour, only to be told I had to call the store where my delivery order was being packed. I needed the baker bread ran through the slicer. My hands don't work well. I am an organic person and WF has a very good selection. Something wonderful happened when I reached the Boca store manager. Chris. With only a few minutes to spare, he managed to get the bread sliced. After all that stress, I had a good deep breath bc of Chris and his competencies.

I bought the Thanksgiving prepared dinner for 4. The turkey breast was as hard as a rock to eat. There was too much spice in the stuffing, I won’t buy any prepared meals here anymore.

BEWARE this Whole Foods...If i could give 0 stars I would ordered yesterday early afternoon, get updates through the day, message that "it's out for delivery" then at 9:00 pm "the order is canceled" I do chat with live person then who states "the order is coming, trust me I talked to driver" At 11 pm, Amazon customer service disconnects from my call because they can't help. This morning another Amazon customer service person disconnects because they can't help me..

I buy Raw Sauerkraut for years,once before I found one mouldy ,customer service gave me a voucher ,now I found 2 that did not taste the same they were almost off . Ronald from customer service said yo send them details of the product which I did to file a refund request and after that Ronald ignored all my e-mails these product cost £5 each .

The Whole Foods customer service model is non-existent. Why? Because each time I've stood by the fresh food's area, they almost always ignore that you're standing there. Worse yet, they'll be one waiting on others and they're so inefficient. Secondly, no one knows anything when you ask some simple questions. i.e. What and when will be on the hot foods bar. It's just as though almost none of these employees are there to help you, but to only collect a paycheck for doing little or almost nothing. It makes you wonder how they'll get on with their lives with such little efforts? Quite expensive items and many that they run out of very often. Frustrating experiences. They must not be treated too well.

Got money taken out of my account even though i cancelled that day. Because it was auto renew. Message them and they are not giving me a refund. Be careful.

Groceries: It's not possible to shop for groceries on Amazon.com Fresh and now Whole Foods. Amz.com whole foods used to be easy shopping, great packing ,great delivery service and easy immediate refunds for the occasional bad item. It's changed. I expect problems with Fresh, working there must be horrible to shop for people without spoken or written English skills. Im sorry for them. But I have no options because of sever mobility issues. And now, Amazon has ruined Whole Foods. When I receive an item like sliced swiss cheese that smells terrible, I expect a refund, not a 45 minute fight. Today, crispy lettuce in a container w/leaves visibly turning (yellow,brown,black) with the lid half way open, which becomes a salad to be eaten from the kitchen floor. Or, the soggy, mushy-wet burrito wrapped in paper that's stuck to the product thus,can't be separated. Unless you can eat it in paper having nuked it to at least have it dried up a bit. The driver Tracking App is so off kilter that it's impossible to expect accuracy - it switches delivery time to an hour before you expected it with 6 orders ahead of me. The Driver is expected to arrive ten minutes ago with 6 deliveries ahead of mine. DAP Senior in a street leve city condo stand, alone, in the doorway for 1-3 hours waiting for the driver. Calling CS takes longer than the anticipated 2 hour window. Drivers are no longer responsible for address accuracy on shipping label and most are unaware of "Additional Instructions" which are critical. When Drivers are not expected to understand or speak English, how can they be expected to read it ? After 4++attempted calls to customer service for every the process is absurd to ask for a refund for bad food delivered. 1. vetted by the bot, 2. vetted by the first CS to take the call 3. put on hold to be vetted by the correct department which I requested in Step 1. 4. After 15 minutes of nonsense, you are vetted again , repeading all the same information only this time you need to be re-vetted via a cell phone text. 5. you've already wasted time trying to get a refund via the site "Item is Not Returnable" - I don't want to return cheese, soggy buritos or lettuce swept up from the floor. I want a refund. Now, refunds are impossible unless you end the call, traverse more flights of stairs with a cell phone to take photos of smelly cheese, lettuce having fallen all over the floor due to a defective lid, crushed and leaking beverage containers, loaves of bread squashed into 1 massive hunk of bread from being packed under canned food and 64 oz beverages. After 45 minutes, I break and give up. This is how amazon makes extra income - selling bad food that cannot be refunded, to fixed income seniors, DAP , and low income single mothers. I'm a DAP Senior w/a badly compromised spine affecting neck, arms, hands, hips and balance. Otherwise I'd have a car and do my own shopping. It would take half the time, 90% less stress from the hassles Amazon puts on its aging populace. It's less stressful to not eat, at least one can sleep thru no meals that day. The new process for grocery refunds is so arduous that people like I just give up. The saving grace to amazons business plan is that Amazon keeps the money and don't care if people go to bed hungry, broke from bad orders that must be replicated elsewhere. Being further inconvenienced by requisite amounts of wasted time just piles on the stress. Shopping at Fresh and Whole Foods has become like shopping a Woolworths. It's become a futile endeavor. Evidently, if I want to eat for the next 10 years, my spin need to regenerate 15 new disks, find cures for degenerative spine and new hips. If you have the resources, I advise that you return to shopping in Brick & Mortar stores - nothing will take as long as it takes to buy a few items on Amazon .

We went to the store in Winston Salem and this is the second time we witnessed a homeless person just eating out of the buffet. We said something to the employee but she said the store manager said not to bother them and it was ok. ARE YOU SERIOUS? GROSS!! Beware if you choose to buy from there. This lady also would open canned & bottled drinks and if she didn't like then she would set them aside opened. Her pockets were filled with food and no one said anything of her stealing. So we get to spend more for our groceries because of this open theft and lack of care by the company. We vote with our dollars and we will not spend our money there anymore.