Whole Foods MarketReviews of wholefoodsmarket.com

Would select 0 stars if I could - Customer Service absolutely appalling. Bought a gift card online without realising it can only be used in store and asked for a refund almost straight away and within cooling off period and was completely dismissed. Maybe they should ensure that their customer services team understand UK law instead of getting their team in Texas to deal who just fob you off.

WF at Redwood City CA has the most wonderful work force, intelligent, always willing to help by checking in back if product not on shelf, careful at check out ,offering to help to car. As a customer that spends over $500 on weekly basis for food with other high end market options, I regularly return to Redwood City because of quality of employees.

Purchased a bag of very expensive snacks in London Piccadilli branch, took it all the way home to opposite side of London just to bite into something that tasted absolutely vile. I immediately checked the expiration date and turns out it was more than a month past its expiry date. I didn’t even grab a receipt (for environmental reasons, this what their staff defaults to unless you explicitly ask for one, or at least it was so in my case) so I couldn’t return it to store regardless of it being on the opposite side of the city and they have ignored my email too. It’s been 7 months since I complained (May 2nd) and they didn’t even acknowledge the complaint since then (Dec 31). While I appreciate that I should have checked the expiry date before buying, I still think it’s unacceptable to neglect the stock this significantly and especially in a premium price store and then ignore the customer afterwards. It literally could have made me and many other customers ill. You think they would at least apologise and take note to go and remove all those rotten snacks off the shelf!

The staff at the front where the you pay, seemed disturbed if you ask for assistance. They stand holding up the wall, and talking, instead of helping the patrons. There was only one tall guy who was very nice & helpful, which I appreciated. If you are going to have people working the front, they should be there to assist.

People are very illiterate, non professional. Ignoring customers. Don’t want to listen and understand people. This is whole food on Ventura bl. Sherman Oaks. Name is Vanessa and Joshua. They are not competent. Not educated. It’s Shame to this store

I am still deeply upset about purchasing food containing genetically modified organisms (GMOs) and having them for my children. It is perplexing that this ingredient was included in the muffins. Consequently, I will cease purchasing from that establishment.

Trying to switch to products with no ultra processed ingredients. I thought I would have look at whole foods, but many of Their items are full of ultra processing emulsifiers like soy lecithin, guar gum, and xantham gum. Why the high prices when you sell the same crap as every other store? Even organic products often have these ingredients. Not organic!

Good variety, decent quality, but the prices keep going up every month. It’s convenient if you live nearby, but definitely not the place for a full weekly grocery run unless you’re ready to pay premium.