Jenn L.
I will not ever order this brand again
I will not ever order this brand again. I was excited to order from a family owned business but my expectations must have been too high, like responding to an email concern went unreturned. Here is my full email to them:I just began using my first bottle of your liquid castile soap. I followed the recipe for liquid hand soap and we absolutely loved it. Unfortunately, the recipe for laundry detergent is very much under performing. There is so so much water in that recipe, is that even necessary? The mixture immediately begins separating after every use, chunks of borax and washing soda are clumping heavily. The very worst part is that my clothes smell significantly of body odor after a full wash cycle. Is there a ratio issue in your laundry detergent recipe? I'm having a hard time wrapping my head around hand soap being 1:1 soap to water ratio while the detergent is 1:17. I am really trusting your company in this new adventure and I I'm feeling a bit sour about the entire experience. Any advice would be greatly appreciated.
Response from whole-naturals.comMar 26, 2023
Thank you for your review....Thank you so much for reaching out! Please accept my apologies about the delay in responding to your email, as it seems to have fallen into my "spam" folder. As soon as i read your review on our site, I looked in my inbox and found it. I am so sorry that you are not having a positive experience with Whole Naturals Castile Soap. As a family-owned small business, each and every review is important to us, and I would like to offer you some additional tips about laundry usages, plus a full refund on your purchase. Please keep your eyes open for an email to give you more tips and strategies for a better laundry experience, as well as information about how we would like to issue your refund. ♥ Alex & Yohan ♥