Whitt Carpet One Floor & Home Reviews | Read Customer Reviews of whittcarpetonesalem.com

Whitt Carpet One Floor & HomeReviews of whittcarpetonesalem.com

4.755 reviews
Craftsman
3170 West Main Street, Salem, Virginia

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Whitt Carpet One Floor & Home

About Whitt Carpet One Floor & Home

We are a family-owned flooring company that has been in operation since 1959. We are proud to be a small, female-owned business. We are a full service flooring dealer providing quality product solutions and professional installation methods. No job is too large or small for us! We have the tools and expertise to complete a wide range of residential and commercial project sizes. We service the Roanoke Valley, Salem, Smith Mountain Lake, the New River Valley, Botetourt, New Castle, and Rocky Mount.

Whitt Carpet One Floor & Home (whittcarpetonesalem.com) has 55 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: whittcarpetonesalem.com
Website: whittcarpetonesalem.com
Category: Craftsman
Location: Salem, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: July 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Whitt Carpet One Floor & Home reviews

55 approved reviews, newest moderated first

Ed and Lynne H.
Jan 5, 2018
Felt a lack of project management
Felt a lack of project management. People would show up unexpectedly or not show up when scheduled. Coordination between functions was lacking. We contracted with Whitt because you could do all of our planned remodeling and you did but at times it was painful..
Response from Whitt Carpet One Floor & HomeFeb 9, 2018
Hi, Ed and Lynne, we pride ourselves in offering the best customer service possible. We apologize for any inconveniences. Please give us a call at 540-380-4697 if you would like to discuss the situation further.
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Jerry G.
Jan 3, 2018
An Exceptional Business!
We have dealt with Whitt Carpet One for many, many years, at various times purchasing carpet, linoleum, and tile. This is an exceptional business. The sales staff is extremely knowledgeable and helpful, and the installers are top-notch. We would never think about going anywhere else for our flooring needs. We recommend them VERY highly!
Response from Whitt Carpet One Floor & HomeJan 4, 2018
Thank you so much for your kind words, Jerry! We are glad to hear that you have had such excellent service from our staff over the years. On behalf of Whitt Carpet One, thank you for your repeat business and we look forward to working with you again in the future!
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Julie M.
Jan 3, 2018
Very professional and friendly
Very professional and friendly. I absolutely love my new floor!
Response from Whitt Carpet One Floor & HomeJan 3, 2018
Thank you Julie! We're glad that you had a great experience with us! Please let us know if you need anything else.
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Richard and Nancy S.
Oct 13, 2017
fcarpet and installation
we are very pleased with the carpet and the installation could not have benn better. thank you
Response from Whitt Carpet One Floor & HomeOct 20, 2017
Thank you, Richard and Nancy! Enjoy the new carpet!
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Sam B.
Oct 12, 2017
Great Work!
Work was done quickly and efficiently. No significant issues. I would use this company again.
Response from Whitt Carpet One Floor & HomeOct 20, 2017
Thanks, Sam. We're glad that you had a great experience with us! Please let us know if you need anything else.
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Eric H.
Oct 12, 2017
The floor was installed in a timely …
The floor was installed in a timely manner and looks very good. However we now have a rather loud squeek in the floor that was not there before.
Response from Whitt Carpet One Floor & HomeOct 24, 2017
Thank you, Eric! We're glad that you're enjoying the new floor. We reached out to your wife in regard to the squeak. Please feel free to give us a call if you would like to discuss further.
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Customer
Oct 6, 2017
Very helpful during the selection …
Very helpful during the selection process at their store. On time delivery and installation. We were attempting to match older carpet-can hardly tell the difference. We would highly recommend.
Response from Whitt Carpet One Floor & HomeOct 9, 2017
Thank you so much for taking the time to leave this review! We are thrilled to hear you enjoyed working with our team, and we look forward to working with you again in the future!
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Kriston S.
Oct 5, 2017
Bob Garby went over and above any …
Bob Garby went over and above any service I have ever experienced!
Response from Whitt Carpet One Floor & HomeOct 9, 2017
Thank you so much for the kind words and review, Kriston. We are thrilled to hear you enjoyed working with Bob and we look forward to working with you again in the future!
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