Whitestone DomeReviews of whitestonedome.com

Won't recommend this anymore, bad service, expensive product. I came to also give input on the Whitestone Dome Glass, they have gone downhill like everyone else. Quality and price are not the same anymore and used to be the best one for curved screens. Been using since the S8+, Note 9, Note 10+, and now Note 20 Ultra. This version is not that great especially for the price, I took the plunge as having had good results from previous phones but what a mistake. Installation is not as what it used to and leaves don't cover fully. Their customer service is not great either, they charge for warranty replacements and would be fine if they shipped it out within a good timeframe but nope. Had to request 2 warranty replacements one for the Note 10+ for my mom's but it is still more than a month and nothing has arrived and note 20 ultra as well and still nothing and that one has been about 2.5 weeks. Contacted them to check on it and 2 days later to cancel and ask for refund but instead of doing it they say it has been shipped then where is the tracking number. I do have informed delivery, ups, FedEx but none have reported any tracking if they said it was shipped. That is wrong to do ship it out after requesting cancellation. I usually stay with what works but with whitestone they really made you think that doesn't work now. I should have given to my second thoughts when I bought it but wanted something that I thought would be great but then to get this run around. 4 years buying several products just for this. Never again. I think this would be the last time I will buy Whitestone Dome glass and won't recommend it as not worth the hassle and the price they are selling now.

These protectors are rubbish had it on for about three weeks and noticed a crack in the centre of the protector from just being in my front trouser pocket with three keys on a key ring. This has never happened with $25 glass protectors I normally use. One month latter the phone dropped on our kitchen floor which is covered with soft vinyl covering the phone has a protective rubber case and yet the Whitestone protector shattered on the corner. Considering the cost and poor customer service would diffinately not recommend.

I purchased the double pack for my new note 20 ultra and the camera protector. I did not receive the camera protector and when I emailed about it their response did not address the issue. Just that tracking shows I have received my item. I watched the video many times as well as some other people I follow. I can see how my first attempt was messed up so I took the first glass off and started over. I applied the second glass perfectly per their instructions. It is not hard but I was nervous the first time. anyway, it looked perfect and. was very happy. However the next day I noticed a spot on the side where the glass was coming up or was not secured down. Throughout the day it spread to about 1/3rd of the screen. I had to remove it, but not before I sent pictures to Whitestone dome. No response. DO NOT WASTE YOUR MONEY. Its not that great and there is no customer service. Ridiculous

I have been using this for over 6 months now on my note 10 plus. I didn't have any problems installing...a bit tricky but have to take your time. In the 6 plus months I have had this protector i have had to replace it 3 times. One was with the warranty if your lucky enough to reach customer service. I read that you can get replacements for $15 but I haven't seen that anywhere and the company doesn't offer it from what I found. This protector cracks way too easily. Any light bump cracks it. A drop on the rug cracks it. I was shocked. It's a shame because when its on the phone its great. Very clear and touch responsive. I just can't afford to be coughing up 50 dollars everytime it cracks. I'm moving on to try and find something else.

40 euros wasted because I didn't know that they don't offer warranty to customers who purchase their products from local stores... As if they're selling counterfeits... Till this day, the fact that they refused to provide me with a replacement tempered glass is literally the worst customer experience I've ever had. I was willing to buy the replacement, but they insisted that it wasn't possible, pointing that I had to buy the whole package again. That is certainly not the type of customer support I was expecting for a tempered glass that is arguably the most expensive one on the market at the moment and I definitely feel like I got scammed out of this. Please beware of their warranty policy prior to purchasing their products!

I can't begin to say how UNBELIEVABLY upset I am. I ordered this product, started the process of installing the screen protector only only to find out the uv light they included was BROKEN. Now I'm stuck with a phone that has adhesive all over it and no way to cure it. I'm going to start by demanding a refund of this product and God forbid they ruin my brand new phone or they'll be paying for that too.

The lifetime warranty is a scam, I had to pay 30 dollars for 2 replacements of 2 Galaxy S9's that have cracks and chips. And I quote from Whitestone email.. "the 30 dollars is for handing, restocking and shipping.". UM WHAT!?!?! The first purchase should have already covered all that!!! I can she s small shopping fee, but restocking and handling????!!!! This is suck a scam

Purchased the screen protector on 4/25/20. To date, have NOT received it! Customer Support IS terrible with responses. My communication would make them look bad as I am doing ALL of the leg work. All they have are broken promises. Great candidate for reporting to the Better Business which wil be initiated soon. Don't waste your money nor time!!! They are not worth it! VERY SAD!!!