WhistleReviews of whistle.com

I purchased two Whistle go and paid for them with the expedited shipping only to find out two days later that the items are on back order. No where on my invoice did it say that they were on back order. I called customer service and wanted to change my order to the Whistle that wasn't on back order and they told me i couldn't change my order because it had been sent to the fulfillment desk??Which didn't make sense because the item couldn't be fulfilled because it was on back order. After a lot of going back and forth with customer service they finally issued me a refund . i then had to place a whole new order. i've been a whistle customer for many years and this is the worst experience that i've had with them.

We are taking a vacation with our dogs, and I had old trackers that I wanted to re-activate. Well, it turns out that they could not be re-activated so I had to order new ones. I made two separate orders and paid extra for 2nd day UPS shipping to be delivered to our vacation address in Breckenridge. I chose UPS because USPS doesn't have residential delivery in Breckenridge. Well, neither was sent via UPS 2nd day, they were both shipped USPS, and both were immediately returned by USPS because they don't deliver. Aside from that, my experience with customer service was good and my previous experience with my old trackers was also good, except for battery life. But the new ones apparently have much improved batteries.

Product failed to secure device to collar and was lost (even with a powered gps). After contacting support, I was offered a 20% discount on the purchase of a new device but later learned it was a publicly available discount on their website as a “promotion.” Company did not stand behind their flawed product. Ended up having to buy the “new” and more expensive version which just happened to have a new design that keeps the device from being lost.

Since purchasing the Whistle Go product I have been disappointed a couple of things. These things however are more personnel preference and not fault of whistle. They are also completely logical and therefore understandable. Now.use, the options, capabilities and potential is non other. If you want to know what your dog is up to without camera you cant be the options. My issue has been response time. I took my dogs for a walk around block, was gone over 20 mins, purposely without phone. Received not 1 single notice that my dogs were out of there home zone. I like being able to track them but not convinced on its accuracy. Yes they have notified me of a glitch which may be this issue yes. Will have to update further after more use.

I placed this order on 9/2, and still have not received any notification about it being shipped. I am very disappointed. I have been a customer of Whistle, since it was Tagg. Things break and need to be replaced. When we noticed that the attachment to our dog's collar was missing (fortunately, while the whistle was being charged) I went online to order the new plastic attachment. The website said they were out of stock. As we needed something to attach the whistle to his collar, I opted for what I thought was the fastest (if not more expensive) option, which was to just buy a new collar that had the attachment built in. It did not give me any idea on how long it would take to send me the collar before I placed the order. Only once it was placed, did it say it will ship in 12-14 business days. I am still waiting, and my dog is at risk of getting out and getting lost. I am not happy. This is not the customer service I am used to getting from this company.

Ok product, fine app, but retail fulfillment is just plain bad. Packages not delivered on time, tracking information not available from customer receipts, all in all a bad experience. Like a black hole for commerce. Noting you’ve asked me to “reply to this email” without giving me your email address. Trustpilot on mobile does not offer a reply function. How about sending me an email so I know when the product I paid for which was supposed to arrive days ago will actually arrive? How about including a tracking number with the order confirmation? And by the way, don’t give me the weak BS that demand exceeded supply while still posting two-day availability in your website. That’s bait and switch. You keep losing stars with poor customer service.

very difficult to follow had to go to chat for details does not explain system

almost no support. Very disappointing