WhistleReviews of whistle.com

I purchased two Whistle Go products. They didn’t work. My dogs left their boundary, the whistle never showed them outside the yard. One of my dogs was hit by a car, spend 3 days at the vet, the collar never located him. The collar did tell me the battery was low and that my other dog met her exercise goals. I wrote to Whistle and asked how to return their products since we were well inside our 90 day return window. They have not responded to 8 emails, a phone call they never answered and live chat that never connected. This product and the customer service has been very disappointing.

The band they sent doesn’t even fit my whistle?

Customer service and policies with this company is ok.... until the device stops working. Despite paying $200 for a 2 year plan, once the device is out of warranty, they will only offer you a 20 percent off on a new device. And then, only because we are in COVID did they finally agree to prorate the remaining service contract. Otherwise they won’t refund the subscription service when the device doesn’t work My suggestion is that if you still want this device , just pay as you go and buyer beware when the product stops working

I hate to do this because I have heard that you have 5-star products. I have spent hours on the phone with your customer service. I placed an order for two trackers. There was an error with the address and the products never came to me. I have spent hours with your shipping carrier trying to make an address correction and hours with your customer service. No one has been able to help me nor refund me.

I have a blind and deaf double merle dog that loves to hike through the hills in North Alabama. However, I need the Whistle 3 tracker to be able to see her at all times. Most of the time the Whistle 3 works well, but the trackers seem to begin to have issues with charging around 1 year after initial purchase. The tracker has issues with being reset which does not allow me to charge the tracker. I am on my second one and now I ordered the newest version Whistle GO to see if that is better. I ordered the Whistle GO two weeks ago and have yet to receive in the mail. The website says delivery in 2-3 days, I guess that is incorrect. Need to change that delivery time because our Postal Service in just not very efficient.

We payed 130$ for the WhistleGo explore, doesn’t fit our 1.5” so we have to spend extra money to buy a loop, and doesn’t accurately track neither his activity nor location. Went riding bicycle for 45 minutes and only registered “walking” for “17 minutes”. It’s done it more than once....I would not recommend this

My dog's brand new whistle fell off his collar where it was attached with a brand new attachment. Whistle said they would replace it. Good. That was days ago. I still have not received my replacement Whistle. Very Bad.

We had Whistle go for a year and when the second mounting thing broke we decided to upgrade to the go explore for the battery life. 1. 1 month of battery life is very generous, perhaps it lasts a month if your dog stays in its crate next to the wifi router for the entire time. Ours lasts 2.5 weeks before we recharge with about 20% battery life left. 2. We have had the new go explore for about 6 months. The "health" feature has never worked always saying not enough data when my dog literally wears it every minute of every day. 3. We get false notifications that our dog is 500 feet from our house every few days which is terrifying and I panic each time and frantically search the house to find her asleep in her bed. 4. The unit has fallen off of the special whistle mounting collar several times and we have had to track the damn thing down bc we didn't notice when we were out for our walk. 5. The mounting tabs have now broken off rendering it useless to go onto the special collar we purchased. Or to mount on the rubber one that it came with. 6. Now my follow her nose absolutely everywhere hound dog will be without a gps for several days until we can get a new one. I will be researching other options before I call the company and ask for a refund.