WhistleReviews of whistle.com

The product itself is great, my only complaint is the mandatory upgrade. I’ve been a customer for years and thought maintaining my subscription would be the only cost after purchase. But, as other long-term customers know, the older trackers are no longer covered. I understand that a business has to make money and Whistle has no control over Verizon, and appreciate the small discount for those of us forced to upgrade, but still find it a bit ridiculous that I had to pay $230 to replace two trackers that are now worthless. That’s $230 after the discount and without the $95 per year coverage cost.

I purchased a replacement Whistle 3 (classic) snap attachment. The purchase was easy. I have a few issues. First off, there was no link on the Whistle web page to the Whistle attachment parts purchase page. I had to go in through Google to find the sales page. I recommend adding the link, or if it's there, make it easy to find. I purchased the Whistle 3 snap attachment for the classic Whistle 3. Since my dog chewed the strap and attachment, I needed both. However, even though I ordered the snap attachment, I don't know what I'm getting. Am I getting just the three snap straps or the enclosure with the three snap straps? I'll find out upon receipt. I recommend stating this detail on your sales page.

I would give them 5 stars but It took a while for them to process the order. As we were going on vacation, we needed it soon and trusted in the 3 day shipping. 5 days later, nothing was shipped. I went to cancel the order because I could get it sooner on Amazon but they wouldn't let me even though the product had not shipped yet. I was forced into waiting for the package to come and then returning it. Both packages arrived the same day, so I kept the one ordered through Whistle and returned the Amazon one because it was easier. It didn't look like it would be easy to return it through Whistle. So far the product is working well, but they really need an owner's manual.

Ordering service would have been a 5 star and it usually is . The delivery though not so much . I paid for 2 day shipping and it 5 business days later and still no product . I emailed customer service and it’s been 48 hours and still no response . Usually they are on top of everything

Paid for 3 Whistle 3 Go's & to have them expedited. 4 working days later (not including the 2 weekend days), I've not yet received them nor a tracking # email update. I had the worst time getting thru to the company (Called & press "8" for a call back-the system kept kicking me to press "8" again. So, I hung up & redialed. Then pressed "8" & it finally worked. I tried using the "smartphone option" 3 times to text conversation, but no one ever answered me. 45 minutes later, someone returned my call "8".... there was no tracking # listed-so rep had no idea where my purchase was. Because the expediting did not happen, that portion of my bill was refunded. However, now I'll have to wait a total of 10 days till I'm supposed to receive it. Also, once received, I am instructed to email the rep & she will add an extra month for services.

Once I put a product in the cart, I went back to the product to review it again to make sure I had picked the right one. I could not find the link to get back to the cart for checkout. I went reloaded the home page again and found the cart link. Not very user friendly.

It’s cool I guess but it lags a lot not sure if that’s just how all these things are thought.

Web site is not user friendly