WhistleReviews of whistle.com

Response from WhistleOct 5, 2019

Hello Larry, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am unsure of why the discount didn't work for you, but I did just refund $20 back to the account you used to pay for the device. You should see this deposited in 5-10 business days. If you have any questions, don't hesitate to reply back to this email.

Response from WhistleOct 5, 2019

Hello Warren, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry to hear you've had some issues with your collar attachment and ended up ordering the wrong attachment. If you can reply back with your shipping address I would be more than happy to send you our the right attachment, free of charge. I will also refund the amount you paid for the incorrect attachment.

Response from WhistleSep 30, 2019

Hello Jill, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. Unfortunately we are still out of the snap attachments, and I will not be able to send you out a brand new Whistle 3 because you don't have an attachment. If you can reply back with the shipping address you'd like, I can send you a velcro attachment to us.

Response from WhistleSep 27, 2019

Hello Tyler, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry to hear that you are having issues with the battery life of your device. We do advertise the Whistle GO Explore can get "up to" 20 days. This doesn't necessarily mean you will get 20 days. There are somethings that can impact the battery life. I looked into your account and I do see that a majority of the time, your Whistle device isn't connected to a WiFi connection, this will drastically impact the battery life. This link has a video that will explain somethings that can impact your Whistles battery life: https://support.whistle.com/hc/en-us/articles/360026524374-How-Long-Does-the-Whistle-GO-Battery-Last-

Response from WhistleSep 27, 2019

Hello Silas, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry to hear you had issues getting the device to stay on your pet's collar. We do state that the collar does need to be 1 inch thick or less. If the collar is more than this, you may see issues. I would like to help you out with this though, I do see you ordered a Whistle Twist and GO collar, what I am going to do is refund you the amount for the collar. I'd just like to make sure I have the correct order. You placed the order under: [email protected], correct? Just reply back and let me know.