WhistleReviews of whistle.com

I thought the whistle would be the perfect way to track my dog when leaving town to visit family. 2 days into my trip the location stopped working. (This also meant the activity stopped, which was annoying). I immediately contacted customer service. I waited on hold for 30 minutes and finally decided to press 1 and have them call me back. Unfortunately, I missed the call and had to start the process over. This time I waited 1 hour and 8 minutes to still not have anyone pick up. Again I pressed one and this time did not receive a callback. While on hold I tried the live chat. I did get in contact with a person but after telling the issue and answering the questions about it being charged and if I had tried a hard reset, she stopped responding for 15+ minutes. I gave up and called again the next day. This time I was waiting for 1 hour and 43 minutes before I lost hope. This is now an expensive piece of junk and plan on disputing the charges for it. I will use a Jiobit to track my dog. I have never been so frustrated with trying to make contact with an actual person. If they cared so much about dogs and their safety, I would think they would try to help me fix their product.

Horrible company to deal with. Won’t ship item, zero communication, won’t return calls. I finally gave up, cancelled the order, rec’d cancellation confirmation, ordered another device. A week later, the company shipped a tracker and charged my credit card over $200. Advises me that now I have to call for an RA before they will take it back & credit my card. If they have no live customer service, no way to secure an RA. They are trying to force me to keep this item they purposefully shipped a week AFTER confirming cancellation. To me, that’s a scam!

I have a whistle 3 that is 2 years old and stopped working. I find it ironic that it’s stopped working during their big Christmas sale. I contacted customer support and they couldn’t help other than sending me links to their sales going on for a new tracker. I already have payed for service for over 5 years with two different trackers but I can’t afford to buy a new device every 2 years and pay for their service. Sorry Whistle but I have cancel my subscription.

They ignore everything I have previously told them about my two service dogs. Useless

I purchased the whistle go explore because I have an escape artist. I set up the geofence/safe boundary on the app and was super excited to try it out. I walked across the street (much outside of the boundary) and waited for an alert... I never received one. Apparently, if the whistle is connected to your WiFi, it assumes your pet is safe and where they’re supposed to be. Well, that seems to be counterproductive to the idea of setting up a geofence. So I decided this wasn’t the device for me and my pets and I wanted to return it (within the 90 days). I requested a return and it has even 18 DAYS and I have yet to receive a RETURN LABEL from the company. Pet owners, please, go somewhere else. Where they care about you and your pets. This company doesn’t. They care about your money.

Overall the device works amazing. But the problem that I have is that it’s made of plastic so the back of it that attaches to the actual collar is always breaking off. After about 3 months I’m always needing a new one. I feel like if you pay 129.$$ for something it should be made with material that isn’t going to break not a soft plastic.

i was picked up and dropped off at the gas station in tofino and paid on my credit card to get picked up an they never showed taking my money and not returning it and when i called andrew said i had been blocked from the app (i froze in the rain for 30 min waiting) i think Dean the owner needs to know doing this in a small town gets around. STAY AWAY FROM WHISLE!

I've been trying to get ahold of whistle customer service for two days, even sent an email with my question but no response. Very Frustrating and app makes it impossible to make changes to subscription.