WhistleReviews of whistle.com

My dog’s device was damaged, I wanted to talk to a rep before purchasing a replacement. Can not speak to a live person, also chat was closed because they don’t hv anyone to reply. What if my dog were lost & I needed help. This whole idea of false security mks me so angry. Zero customer service which is unacceptable when my dog and his life are involved. Shame on these people who are in the business of pet protection. I will be purchasing a Fi brand gps to actually protect my dog in the event he gets loose. Whistle and this company are worthless.

Very disappointed -had to wait 4o min for them to answer call and because you have not negotiated a deal with ATT it is going to cost $100 to upgrade one of the 4 whistles I have. Your product is great but your customer service is terrible. Brian Coleman

Cannot trust this device. Many issues and going back and forth with nothing ever resolved. I don’t trust my Whistle will work if something happens to my dog. Always asks for my email and they email me and tell me to reset, make sure it’s charged, says my internet is the problem. Poor customer service and stuck with an expensive plastic box that I doubt will work if my dog ever gets lost!

For the first two months I had this device, it worked great. Then the battery stopped charging. After a long series of calls and emails with customer support they finally sent me a replacement device, which worked for another month or so before it stopped working completely. Back I went to customer support for a full month of back-and-forth emails and phone calls. The entire exchange seemed designed to do nothing but waste my time for so long that I would give up. End result: a totally nonfunctioning device which they refuse to refund, and hours of frustration dealing with stonewalling customer support. Learn from my experience and don't waste your time or money on Whistle.

I have used multiple whistle products and I finally had enough so I'm writing a review. Every time I'm going on vacation or anywhere where I would actually need to whistle it turns out whistle is not working the app is frozen you need to reset the device etc etc basically meaning to keep the device working plan and debugging it once a month. Not to mention the GPS location is so inaccurate if you need to find your dog I hope you can yell across three or 400 yards. Truly a disgrace of a simple device. Stay away Oh and they are not giving me my money back per their contract because my credit card has expired so they are keeping my money as punishment for my card expiring.

I finally really needed my whistle app and it was a COMPLETE FAIL The app had stopped tracking my pet and never notified me. When he got turned around and was lost and I tried to check for his location it would not connect. For over ten minutes. Then, it knocked me completely our of the system. First tries to reconnect, I got a notice that the Email addrsss was wrong. It wasn’t. I was using saved information. Finally on about the fifth try, it connected to the Ap. Then I kept getting the silly “humps” notice you use. The only reason I was able to locate my per was that I had a collar on him with his phone number printed in large type and someone called me. In case you were wondering if my phone was working- you can see that it was. When I go onto my app now, there is a large time gap where I can see that it was not working. As if my pet vanished into thin air. All with no notification. I have had small problems in the past and was assured they were taken care of. Obviously not. I am going to contact everyone I recommended your product to, to rescind my recommendation and let them know they should do the same. This really is not a service you can sell unless you attend to its quality.

Our whistle will only stay charged for 8 hours at a time then needs to be recharged. Can’t get in contact with customer service after multiple attempts. There are far better products out there for less money. Junk

does not deliver what it promises, no way to contact anybody to get help...not worth the money, unreliable !