WhistleReviews of whistle.com

Not accurate. GPS is not accurate. The safe home space is not well defined or accurate. For a monthly subscription the service needs to be drastically better. Not sure I will keep the service. Not enough value for the price.

I liked the price point, design and concept. However, I found the product to be very slow to respond and most importantly, very inaccurate in tracking my dog. For these reasons I can only give them 2 stars.

I’m very disappointed in the coverage area

False locations every day. **** is now 500 feet away when the dog is sitting next to me. Also battery last about a day before it needs to be recharged.

I wanted to like the new Whistle GO. But, it is touchy, constantly giving out of safe zone alerts when the dog is safe inside. Now, the device is fully charged, and has been for two days, but I am getting an out of battery message in the app. So, it won't work now. I have reset multiple times. There is no FAQ for this scenario and it is probably another bug. WHISTLE -- any ideas?? I'm about to go buy a Fi and be done.

We have been happy customers of Whistle for about four years. Have upgraded two or three times (ironically, when charged as recommended, the tracker's non-replaceable batteries give about at the end of each subscription term). In any event, the devices performed flawlessly until we upgraded to the "Whistle Go." When setup was attempted, the tracker continually hung up in "setup mode." Despite numerous telephone, email, and live chat contacts with customer service, the unit would not work correctly. I wanted to stay with Whistle as I was delighted with the Whistle and their products to this point. Still, the customer service technicians kept wanting me to travel 7 miles this way or that "to connect with other cell towers" to get the device functioning. I will add that we had an excellent computer systems engineer communicating and relaying all pertinent router and internet configuration settings on our side. After two 14 mile round-trips, I had had enough. I offered to either return to my previous whistle device, or upgrade to their premium device. Still, they insisted I continue to work through their problems on my side. Although I informed them I was pursuing other options, they seemed to think of me as a beta testing site for this flawed product. Though I was very frustrated, on each phone call, they repeatedly insisted that I start over and perform the same (previously attempted and failed) tasks each time. I was informed that it is against their policy to give you the option to speak with the same customer service representative twice). Needless to say, we are now delighted "Fi" customers. Despite the device being a bit more expensive on the front end, the service is exceptional, the tracker is more robust, and the data received from the unit is superior to that of Whistle. Not to mention that I only need to charge the easily-removable unit about three hours every four months or so. The hassle-free warranty is honored but requires persistence on the customer's side. Somehow, the refund department seems to require reminders to honor their obligation (unlike their subscription department who can process your money right away). The only conclusion that I can come up with is that Whistle has grown too big as a company to care about the customer, even when the customer cares enough to work with them.

I don’t like the new whistle go Bc it doesn’t fit on my dogs collar. I don’t like the new way of charging it either. So I ordered a whistle 3 from Amazon. Also the way of contacting you guys is also alittle rediculous. But I will tell you I love the whistle 3.

No email confirmation of order. No status of delivery provided. A phone call to customer service did not provide any further news or help (the service is outsourced by Whistle to a foreign country so they seemed limited with what they could do). The tracker still hasn't arrived even with paying extra for expedited shipping. The draw on the bank was instantaneous though.