WhistleReviews of whistle.com

You advertised a 30.00 discount but it didn’t give it to me! I tried calling the customer service number but the call wouldn’t go through! I e mailed but they said I had to speak with someone and I couldn’t handle via e mail!

This new order is a replacement for one I purchased through Amazon. The one I received lasts no more than two days even with a wifi signal and I've only had it for a few weeks. Further, even when they do work they only last a year before you have to charge them daily or replace them.

Their chat line is terrible! They put you on hold and then get cut off. They cannot cancel an order even though the order was just placed. I have to wait for the shipment and then return it. Horrible way to run a business!

We recently needed a new fastener that attaches the whistle to the collar. The replacement they sent us was not the same as the one that we purchased originally. The new unit we purchased online would not fit on a large dogs collar. We then contacted customer service and they sent us a small very cheap velcro strap as a replacement. Now keep in mind these are working dogs that we use to protect our farm, and they get into all kinds of rough situations in which these velcro straps will not survive. Once again we contacted customer service and they recommended that we now purchase a new collar that Whistle is now selling with the attachment devise built into the collar. All said and done we are getting the old bait and switch forcing us to purchase a new collar from them. Anyone interested in this product do not do it if your dogs are working breeds, look for another option.

Whistle claims a long battery life. They accomplish this by reading the GPS signal from the collar once every six minutes by default and once every minute in emergency mode. Although this saves on battery, it is useless in tracking a lost dog. My elderly dog has been lost multiple times and Whistle is no help as a dog can go a long way in a minute. The emergency tracking mode should ping the GPS location in real time despite the effect on the battery so that the dog can be located.

This tracker says they dog is out wondering around. So I go check on the dog which stays at our farm 4 miles down the road (great Pyrenees) got there and she's still home. Buy it was tracking her as I was standing in front of her and said sue was 300+ ft from home. Not impressed. Will be looking for a different tracker. For the price and u get sucks into a subscription it should be made better.

we purchased the whistle and were so excited to use it on our dogs since we moved to a rural 45 acres in the desert and needed a way to ensure our dogs stayed close as they roamed the property. The first night of the install we were all cuddled in bed when we received a text that our dog was "out of range" - we checked the app and it said both dogs were in different places, at least 50-100 yards from the house. We lost the dogs one day and tried using the app to find them, when looking for them we were unable to accurately locate them using the gps trackers. It was pretty frustrating considering the monthly charges for signal and the cost of the device. I proceeded to cancel and request a return/ refund and it took me over an hour to work with them. The website and info all suggests a 90 day "risk free" trial but these trials aren't entirely risk free. we are out $20 for the first month (even after choosing the year-long subscription for a discount) Echoing the reviews I've read since, I can see I am not the only one with these issues "Then when I went to cancel my subscription I was informed that there was an early termination fee, even though I was on a month to month plan. Seems when you agree to the terms and conditions you are agreeing to keep the subscription for at least 12 months. The problem is that this statement is buried in their terms and conditions, which is not only not on the acceptance page but you have to click on a link to get to it, and even then it is hard to find." Its very frustrating to have paid shipping, taxes and $20 faulty wireless service fee for a device that never worked from the beginning.

RUN AWAY!!! The Whistles glitch and the customer service is HORRENDOUS!!! It’s been 2 weeks since my dog got out (while guests were entering), when she did, her Whistle 3 glitched and said she was in the backyard. We drove around for 20 minutes to find her and we live close to 2 main roads. The Whistle never picked up she left the yard and said she remained in WiFi (we found her nearly a mile away, nowhere near our WiFi). We called whistle and requested help, the member assigned to me did not respond for days at a time. 2 weeks later and I finally get a replacement Whistle... well guess what?! ITS REGISTERED TO ANOTHER DOG! It’s someone else’s returned item when they promised me a brand new one. During this back and forth of transferring my second dogs whistle between dogs to go outside, which is inconvenient in itself, our new puppy got a hold of it and chewed it up. I tried to call Whistle and have them take responsibility to this entire fiasco since it all stems from weeks of waiting on their ATROCIOUS customer service to do battery tests etc and guess what, no supervisor has time to call back. RUN, RUN FAR AWAY.. LIKE MY DOG!