WhistleReviews of whistle.com

Response from WhistleSep 14, 2020

Hello, I am sorry to hear that you have unpleasant experience with Whistle tracker for poor battery life! WiFi plays a really important role for the Whistle tracker. Not only does it allow the tracker to transfer activity data, but we send firmware updates to the device via WiFi as well. In case device is not connected with WiFi it can only send activity data to our servers via your phone's Bluetooth when you use the Bluetooth Low Energy option by opening your phone within range of the tracker. ​ This also means the device is not able to tell us when it is charged or how much battery it has unless it sends it via Bluetooth, so the app is using an estimated battery level to guess when the battery is getting low. In case you have large property, please consider having WiFi extender. This will be helpful! If you should ever need any assistance with your device please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.

Response from WhistleSep 14, 2020

Hi Robert, I am sorry to hear that Whistle tracker is not living up to your expectation! I would like to share that location update is completely dependent of AT&T coverage in your location. The better the coverage faster the response. Also you can make changes in your GPS setting in the Whistle application and which will faster notification trigger. https://support.whistle.com/gps-refresh-rate-r1KbGvyY8 If you should ever need any assistance with your device please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.

Response from WhistleSep 11, 2020

Hello FRahawi, I am sorry to hear that you faced issue with loading for Whistle website! We have had no outages or issues with it. I request you to kindly check with your ISP. If you should ever need any assistance with your device please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.

Response from WhistleSep 7, 2020

Hi Diane, I am sorry for the unpleasant experience! I request you to kindly get in touch with our support team. Please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.

Response from WhistleSep 2, 2020

Hi Amanda, I am sorry to hear about the unpleasant experience! We value your comments and feedback as we are always looking for ways to improve our products and services. The information you provided will be passed on to our product team for further collaboration and research. Our goal is to make your experience better, so thank you again for letting us know what we can do to make that happen. If you should ever need any assistance with your device please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun

Response from WhistleSep 2, 2020

Hi MI, I am so sorry that you are having issues with the health report for your pet. I would advise you to contact one of our customer support advocates through phone, email or chat and we will be more than happy to help you out. If you should ever need any assistance with your device please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.

Response from WhistleAug 23, 2020

Hello K Carroll, I am sorry to hear that you are facing tracking issue intermittently! The Whistle tracker utilize AT&T 4G cellular coverage to ensure consistent access across the country. As with mobile phones, cellular networks are not always perfect including gaps in coverage as well as other occasional issues. Without sufficient coverage your device may not perform optimally, and can experience locating issues, communication problems, connectivity difficulties as well as shorter battery life. I request you to kindly contact our support team to further investigate in this issue. Please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.

Response from WhistleAug 17, 2020

Hello John, We value your comments and feedback as we are always looking for ways to improve our products and services. The information you provided has been passed on to our concerned department! Our goal is to make your experience better, so thank you again for letting us know what we can do to make that happen. If you should ever need any assistance with your device please do not hesitate to contact our support team at: 1-855-999-0471 Mon-Fri 7:00 AM-4:00 PM PST Sat-Sun 7:00 AM-3:30 PM PST.