WhistleReviews of whistle.com

Company will blame everything but the device for obvious physical defects. Had device for about 11 months now. About 2 months ago battery life began declining. 3 weeks ago it degraded to >24h and less than 10m to charge to "full". Things claimed to need to be ruled out which could not within the laws of physics be responsible: Network settings Wifi connection Phone app version DNS WIFI password WIFI band DHCP IP version Do not recommend due to terrible, still unresolved over a week later, support. No ability to choose service refund when device fails due to poor manufacturing.

3 months old device quit working this ended up with them canceling all warranty on new devices for all my dogs and they also canceled my subscription renewal at first I got a device that 6 weeks later front fell out they wouldn't replace they said only cosmetic enen through factory defect Amazon did replace then another 6 weeks another device quit working all together these devices have 1 year warranty they canceled all device warranty on me

What a scam ---- subscriptions are for 2-years but only a 1-year warranty on the device. Even when ours stopped working withing the first year we were given a refurbished one with only a 90-day warranty.

Never really managed to get it to work. Completely wast of my money. Support not helpful at all

Do not purchase. The device and software was very buggy right out of the box during setup, but after making some adjustments, it worked alright. Every time I needed to change the battery, it was the same long process of attaching and reattaching, testing the connection to the app, forcing the app to stop, reopening it, removing the device from wifi, putting it back on wifi, uninstalling and reinstalling the app, just to get the software to recognize a new fully charged battery was attached. I did not allow the battery to die at any point before replacing with a new fully charged battery. About 3 months into using the device, it stopped working completely. No tracking information was available for two weeks, and the device would not recognize any of the four fully charged batteries when attached. The device and batteries were not damaged in any way, not exposed to water, no dirt build up, or other environmental factors that might impact a successful battery change. Customer service is a joke. They ask for unnecessary or already provided information and photos in order to "diagnose" the problem, which is just that they've sent out a device that doesn't work correctly, and that they have developed software that is inconsistent and flaky. No reason for the devices problems were ever given, or an acknowledgement that the devices sold didn't work properly. Just an offer to send out new devices. If you for any reason decide to go with this company, be sure to email their legal department in the first 30 days to let them know that you are retaining your right to legal action and that you are opting out of their EULA that only allows for internal arbitration. They are selling a product they know doesn't work properly, and give the consumer absolutely no way of disputing the problems other than on their terms and turf. The solution they offer is to simply continue to send you faulty and shoddily made devices to go with their barely functional app. They do not want the bad devices back, so you will end up with a graveyard of Whistle batteries and collars. And even worse, you will spend all this time, money, and effort, only to be unable to rely on the device to help you locate your pet. It's irresponsible for the company to keep sending out bad devices that they know won't function when the customer needs them most.

Buggy app with a lot of data missing. Wouldn’t recommend it.

NOT WATERPROOF!!!! I have been a whistle customer for over 3 years. Whistle was great for the first 3 years, but they have changed manufacturing process and deny any changes. I have used my collar on my duck hunting dog without any issues for 3 years. BUT, I have had to replace 3 whistle go units in the past 30 days!!! Every time the unit gets wet, the unit stops working. Be aware if your dog gets wet, the unit will not work despite they claims that the unit is waterproof to 6 feet!! False advertising in every way possible.

Read other reviews. Continued bad customer service.