John C.
Ordered online
Ordered online. Said available in 1-3 business days. 10 days went by and I contacted the company. The colors I ordered were now “not available” but they wouldn’t just cancel the order. I had to wait until they were available, shipped to me, then I would have to send them back. They also wouldn’t just change my order to a different color and send me that. I had to go back online and reorder the new color. Huge thumbs down on the customer service. Can’t speak to the quality of the product, never got it.
Response from WhistleAug 21, 2019
Hello John, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. First I wanted to thank you for your patience while we get the order back in stock and sent out to you. As for changing the color on the order or just simply cancelling the order, unfortunately after a certain point we can't amend the orders at all unfortunately and we are looking into getting a better process for this. Once again, thanks for your patience. When you do get the devices and you do have them setup, please reply back to this email. I would be more than happy to add a free month subscription to both of your subscriptions once they are started to make up for this.