WhistleReviews of whistle.com

You guys are very prompt when I asked to go to a certain site it came right up and it was right there that's why I gave you 4 stars thank you for your services

Convenient and efficient. My only reason for not rating it 5 stars is simply that I don't want to pay for shipping. Give me an option to spend more money and gain free shipping and I probably happily would.

could find what I was looking for pretty easily.

Customer support extremely hard to understand especially the lady. They speak broken English.

The inability for your CS reps to change an online order is frustrating. The response times when using chat mode is trying. But when you ahold of a CS rep on voice line than they excel. They helped me get pass my initial screwups. Nice job.

Update: As stated in their response to my review, Rob with Whistle did indeed contact me. There was great communication, fast and thorough follow thru, and after testing and troubleshooting, a replacement was shipped out right away. Even without the product, which is great and I recommend it, I'd be more than comfortable recommending them based on their customer service alone. Thank you Rob for all your effort! I've waited to see how they did before rating them. We have two purchased about a year apart. I started out really liking these and thought 5 stars. I was able to track down our dogs quickly and safely when they got out. They are great around the home; But we camp a lot in remote areas without cell service, when our dogs got loose it didn't help. So I reduced them by 1 star. But then the new one that's only about 2 months old started having extremely short battery life, about 3 days in a charge. I verified they were on our wifi. The one purchased a year prior would last 6-7 days. Now the one that is also only lasting about 2 days. This was my reason to reduce the rating 2 more stars. Hoping to get some sort of help and resolution from Whistle. If the customer service is good, I will be adding stars.

It was easy except for one problem. My whistle was green so I kept selecting the wrong option. Then whistle couldn’t find my wifi. After lots of attempts I just tried the “wrong” whistle and it worked. Clearly I couldn’t tell which whistle to select.

We love whistle. But the puppy chewed the device that holds the whistle to the collar. Once in your site I could not easily find the replacement parts. Then could not find my cart when I went back to look at the new collars. Other wise great Thanks love the product.