atif O.
now they re worst just stay away
used to be good till june 2019 till they do update no more live tracking they re really good to meesing up stuff with their unnecessary updates still doesnt have live tracking and escape alert now they blaming ATT i dont know how will i reply from here but my email ozgurumcomp @ hotmail.com as of update of today 8/26/2019 i ve tried to contact and told customer service what they wrote me here to purchase new one %20 of price they just left chat made me wait another hour than they logout chat window.just like their device now i can say their customer service just got sucks too . since they dont fix my problem and paying attention to do even start to ignoring me i ll talk with my credit card company and getting back full amount of 2 years service from whistle and ll try FI-Smart which has 50$ discount.
Response from WhistleAug 24, 2019
Hello Atif, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. When the Whistle doesn't connect, normally this is due to AT&T coverage or environmental factors, it depends on the coverage in the area that you are at. I checked your notification history and I do see that it had an issue connecting to a track session back on July 25th, and this was probably do to coverage at that time. I do not see any of these messages since then, I do see it's let you know when the pet left your residence and when he's returned. Our devices do use the AT&T 3G network though, and if you are in an area with weak coverage it will not connect, we aren't blaming AT&T, this is just simply how the device works. We did release two new devices at the beginning of August, the Whistle GO and GO Explore, these devices use the much stronger AT&T 4G network. If you were interested in trying one of these out I can give you a link to purchase one at 20%, I would also be willing to add a free months subscription to your account as well. If you don't like this device you could return it for a full refund within the first 90 days of purchase also. https://support.whistle.com/hc/en-us/articles/360026584254-What-Are-the-Differences-Between-the-Whistle-3-and-the-New-Whistle-GO- This link has a lot of good information on the new devices. Just reply back and let me know what you'd like to do, I would like to help you out any way I can, but honestly, a replacement Whistle 3 wouldn't remedy the issues you are seeing.