WhistleReviews of whistle.com

My whistle died abruptly and I recieved a coupon code to purchase another one. Two days later I went to use the code and it didn’t work. I had to wait for an email response with and updated code. I purchased the whistle on Sunday afternoon with USPS with 2-3 day shipping (which leaves enough time for it it arrive prior to Labor Day. It’s now Thursday night and my order hasn’t been shipped and I will have to travel away without location services for me dog. I ordered a new collar from wilderdog AFTER purchasing this whistle and my collar was shipped in a timely and it already on my dog. Why does it take a business 4+ days to put a box in the mail? Not sure I will continue to use this product/company after the issues I have had in the last two weeks. In reply: yes the coupon worked after I had to contact whistle for a second time. When I purchased the whistle on Sunday there was no delay listed on the GRAY. There was on the green and pink. I can see there is now but there was NOT on Sunday. You can also see on my chat with customer service that they also said green and pink had a delay but not the gray.

I ordered a new Whistle and 6 days still on shipping info. Website and confirmation say in stock but nothing.

My most recent experience with Whistle has not been good. I had an old TAGG unit. When I de-activated it, I contacted Whistle before I did and asked about potentially re-activating it in the future. I was told that it would not be an issue, just use the app and re-activate the unit when I needed it again. Well, we rescued a dog recently. So, I got out the TAGG unit, downloaded the new Whistle app, followed the instructions on the app, added my credit card to the app, received a verification code, and thought the system was working. We could see the blue dot within the "home zone", the app sent us a verification code, letting us know that we had an active unit, the TAGG unit lit up as it was supposed to, and the app accepted our new dog Sadie's photo and other info. I thought the system was working. Until the day when Sadie ran off. We didn't get a text notification. We didn't see the blue dot outside of the "home zone". NOTHING! But our dog was gone (and we had no way to find her). I called Whistle customer service only to be told that in their system our unit was marked "de-activated". I asked if our credit card had been charged and the rep said, "Yes, it has." Then he told me that the old TAGG units may not work with the new app. I couldn't believe it. The Whistle app told me everything was working. The Whistle rep told me that nothing was working. I am NOT happy! He offered me a 50% discount on a new Whistle unit. Which seemed reasonable. But for this kind of issue, where their app told me it was working but really wasn't, they should have done more. I could have lost my dog! So, I order the unit. The website say 3 to 5 days delivery. It's been over a week! So I have a new dog with no way to track her because of Whistle's screw-up and they drag their feet mailing me the new unit. What a complete disappointment! I hope it arrives soon!

Customer service has been moved out of country and reps are hard to understand and not helpful. Products are not holding up and are getting too costly if trackers need replaced yearly. Will not recommend.

Doesnt log a history of my dogs location. Will obly take 5-10m snapshot of rough location. I'm writing this bc my dog left the yard, and now when I really need the gps , its not locating! Also battery is 3 days tops. And they say 7! 😞 Tired of liars.

I have called twice in last 36 hours, been put on list to return call. No call, no contact to resolve my issue

42 minutes on the phone only to be told they are on backorder and think they might be in by the end of the weekend but uncertain. 28 minutes and still not able to reach contact customer support via telephone. Contacted customer service via chat to get status on order. Was told an email was sent out that everything is delayed and he has no idea why I would not have received that email. I did however receive the email to leave a review?? Absolutely no assistance in even determining if my order was being processed. Tried calling customer service but on hold for 18 minutes and still no live person. Since I have not received the product I can't review that but if its anything like their customer support I'm not looking forward to receiving it.

Ordered a whistle go explore over 2 weeks ago. Rang to find out where it was after a week of no confirmations or contact. Was told would be out the week after. Rang a week later after still not showing up, was told maybe another 2 weeks. They were fast enough to take the money for the order, but 4 weeks and counting for actual delivery..... Funny thing is I ordered the go to replace a 30 day old whilst 3 that was useless. Our pet got out and the unit failed in home mode so was no help in finding him. Luckily we managed to get him back. Not having great luck with this company, still waiting for the original refund on that devise as well. But that’s another compliant.