WhistleReviews of whistle.com

Response from WhistleSep 2, 2019

Hello Michael, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. We do apologize. We sold out of Whistle GO Explores a lot faster than expected. Normally we do have a very fast turn around rate of around 2-3 days, but with the back ordered devices it is going to take a little longer than expected. Thank you so much for your patience, when your order does ship you will be emailed a tracking number to track your delivery.

Response from WhistleSep 2, 2019

Hello Arjun, Thank you for taking the time to take our Customer Experience survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I'm sorry that no follow up me was sent through to you. We are currently out of stock on all Whistle GO Explores and your order has been put onto back order. I do apologize for this but we should be getting new stock in either this week or early next week, as soon as we do we will fill all the orders and your device will be sent out.

Response from WhistleSep 2, 2019

Hello Tara, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. We offer free 2-3 day shipping on all of our devices. That being said, it is 2-3 business days, the weekend and holidays do not count. You put the order in Friday, and according to the tracking number it's already in transit and should get to you by September 3rd. This would be 2-3 business days considering today is a holiday. If you have any questions, just reply back and let me know. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110298283063708825

Response from WhistleAug 31, 2019

Hello Richard, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. We do apologize for this Richard. The Whistle GO Explore was released at the beginning of the month, It sold out very fast, a lot faster then we had anticipated. Right now we are out of stock on all of our Whistle GO Explore devices so there is a 12-14 day waiting period before customers will receive these. Once again, we do apologize, and you will get an email with a tracking number when they are back in stock and we do send the Whistle GO Explore out to you.

Response from WhistleAug 31, 2019

Hello Mikaela, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. We do apologize, the Whistle GO Explore was just released at the beginning of the month, and it has sold a lot faster than we had anticipated. Your order is currently on backorder, but as soon as we do have it in stock, it will be sent out to you and an email will be sent to you when we do send it out. All shipments with Whistle GO Explores are currently a 12-14 day wait time,

Response from WhistleAug 30, 2019

Hello Jim, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. We do apologize for the long wait times. We have been very busy as of late, especially with the launch of the Whistle GO and GO Explore. I did check your account and it looks like the Whistle GO device is set up and communicating correctly and working. If you did have any questions, you can reply to this email and let me know and I would be happy to help you out.

Response from WhistleAug 30, 2019

Hello EJ, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. Our orders are usually always sent out within this timeframe. However the Whistle GO Explore was just released earlier this month, and they have sold a lot faster then we had anticipated. We are out of stock for the Whistle GO Explores and they are currently on backorder at this time. Hopefully, the order will ship out sometime next week or early on the next week. If you have any questions, don't hesitate to reply to this email to get through to me directly.