WhistleReviews of whistle.com

forced to upgrade a perfectly good working Tagg tracker due to their system issues ... bad business practice

Every year or so Whistle / Tagg force you into another “upgrade” refusing to support what you have already purchased. The product is good but forced upgrades are not!

I can't believe it is impossible to have a new device delivered in less than 4 days. I needed it overnight not the 6 days, counting the weekend, that it is taking for my lost replacement to be here. In the meantime my dog is restricted in her activity because I have to worry about her getting lost. You need overnight delivery!!

I wrote a review around August 30th after having had a good experience with a customer service rep. That experience led me to place an order on August 30th for a Whistle product for my dog. Unfortunately the product still hasn't been delivered. I reached out around September 17 to inquire about status and while I received a reply...the rep (Kassidy) has ignored my two recent emails to follow up and again inquire about status. In one of her messages she asked if I had received a shipping confirmation - something I'm sure she could have checked before asking me. I replied I had not and heard nothing. I sent another follow up and again have heard nothing. This is an awful company and I would not suggest doing business with them. ***I just received a reply to my Trustpilot review but there is no option to reply to that with the information (email and order number) requested. Please send me an email address for me to send that information to****

My whistle died after 9 months and all I get is a 20% discount

I am not at all happy that you are forcing technology upgrades expenses on to your clients. I have provided many references to whistle leading to new customers but I will no longer recommend your product. If I had the time I would drop and switch to a competitor but I am too busy right now.

Horrible customer service. Requested and paid expedited delivery to replace a dead Whistle after 18 months. Sent USPS instead of UPS as referenced on the order. Spoke with service the first time to get it resolved. Informed that it would be taken care of and re-shipped and told i would get a phone call back in 5 mins to confirm. Had to call back a day later due to no follow up only to be informed that it was re-shipped the exact same way! Both instances sent through the wrong delivery method resulting in not having the Whistle in time so that we can leave our pet with family for the weekend while we are gone. After clearly explaining why we requested the expedited delivery and need for UPS, TWICE, service still couldn't grasp the logic! Very disappointed!

The original one I had was great. This one, not so much. AND now their customer service is horrific!!!!!!! Find something else.