WhistleReviews of whistle.com

We canceled our whistle contract several years ago and subsequently canceled our subscription. They are still trying to bill my credit card for the fee even after I canceled my old card and somehow they are getting my current card number that they have never had on file. Its almost impossible to cancel with these people.

Bought two batteries and only one works! They won't return and won't refund my subscription! Horrible customer service asked to speak with the manager was refused. The battery only lasted one day. They boast a lifetime warranty but not on battery. Hung up on me, and discontinued a chat in the middle of trying to tell them the problem with the battery.

This company is a scam. They refuse to replace a defective device which is less than 6 months old. They refuse to provide the phone number of their legal department. They refuse to provide the name and address of their Custodian of Records which is the officer of the company who accepts court summons when they are sued by angry consumers. Their product is shoddy and their business practices are sketchy at best. STAY AWAY FROM WHISTLE, they are DISHONEST and their products don’t work.

After having been a customer for almost 9 years, I never had many issues. But any time I did, customer service was always great. I bought a Whistle Go to replace the older whistle in 2020. Last year, 2023, the lugs on the back broke off and I could no longer attach the device to my dogs collar. I bought a replacement. It stopped working a few days ago. I called customer support to be informed that since April last year, there is only a 6 month warranty provided. I would have to buy a new device. It seems like there is a new direction in this company, and it is not customer a friendly one. You'll see many complaints of the newer devices failing within a year, just after the 6 month warranty is up. Needless to say, they have lost a loyal customer and now I see better cheaper alternatives out there.

I didn’t even have the unit for 4 days and my dog somehow got the base and unit off of her collar and chewed the unit. It no longer works. I contacted Whistle and was told that I’d have to purchase another one because their warranty did not include damage done to the unit by my dog, which I get, however, it should not have been able to come off of her collar in the first place. It wouldn’t have been chewed if it stayed on the collar. Also, one of the metal sides was slightly bent so not sure if that defect caused it to come off. We bought this to monitor her scratching due to allergies. If it’s able to be scratched off, that’s a defect. Paying $70 for something that only lasted 4 days is a joke. Don’t buy if you are trying to monitor your dog’s scratching. It’ll come right off and you’ll be out $70.

I bought Whistle for my 2 dogs and in less than a year the devices stopped working. I called them and they said that the only option was to purchase a new device since it was out of warranty (6 months warranty). I bought new devices for both of them and again both devices stopped working in less than a year after the purchase (8 months to be precise) and again I was told that the only option was to buy new devices for both of them. The second time the device was also not connecting with cell phone network so it never sent notification to my phone when they left safe place.

Does not stand by their products. I bought a whistle switch and had nothing but issues. I was sent a replacement, which worked for a week or two, and then it had the same issue the previous one had. At that point after talking extensively on the phone and via email with their customer support, I asked for a refund or a replacement with a different model, but I was refused. They kept blaming my WiFi settings even though it was not my WiFi settings, because my other dog had a different model of the device and it had no issues. After their completely unhelpful responses and refusal to replace or refund the device, I gave up. It is sad because I previously would have raved out them since I did not have issues with my other dog’s device. I used to recommend them to friends and family all of the time, but based on my experiences with the whistle switch and their complete lack of caring and assistance, I won’t recommend them any longer. Do you want to know what their solution was? For me to pay full price to buy another device…

Terrible customer service! Product broke and they basically told me too bad! Offered me a month discount on the service! lol I won’t be needing service cause I will not waste the money to get another one to just break. DO NOT PURCHASE!