WhistleReviews of whistle.com

These devices work good.... WHEN they work. I've been with Whistle for my 2 pets for 4 years. I just got off the phone with customer support. My trackers (2) have been non working on their end for 6 mos... I have been getting my "out of range", "most active today" and other normal alerts. I was told they have been non working for 180 days!!!! WHAT?????? They wouldn't even credit me or send new equipment. So, they keep my monthly subscription fees and say I need new devices. NO! I cancelled!! Be diligent on this... Dont get screwed like I did!!!!

I bought the whistle three about two months before the newest models came out. I've been trying to buy collar attachment accessories for the whistle three for 2 months now and it keeps saying that they will be in stock in 3 weeks... i want to buy more attachments so that I can put them on finns different collars. Are these no longer available in order to force people to upgrade?

I really love Whistle, and was hoping to give a good review. I sent in a request for support on 23 September. The customer service response was great and extremely fast, promising to quickly send me a charger for the whistle and a confirmation that the product shipped. Its now 12 days later and I still have not received confirmation of shipment. I reached out again earlier this week and received the same response "it will be on expedited shipping out this week" but no confirmation of shipment again. Meanwhile I have a completely dead whistle...

Your web site SUCKS! I’ve entered my info 3 and 4 times, go to check out....only 2 choices of payment...pay pal or apple. I do neither. Go back ...ALL entered info is gone. Fix it.....please. Go ask a 3rd grader to change your f in software.

I have been dealing with defective products for three months! I get told one thing by one person than something else by another! Even when they hand emailed me a response after talking to someone then I am told that the email is a lie and not true!i have spent over 8 hours on the phone to try and resolve the problem with items that I purchase for my two dogs not working! I have never had such poor customer service from a company in 40 years!

I was forced to buy a new whistle that has more features than I want because Verizon will no longer support G2. When I got the new device I discovered that I had to go through all the rigamarole of upgrading the whistle app. After I did that I discovered that the new app doesn't support the device I just bought. Agrrrrrr

Support person was not very knowledgeable and didn't listen to what was being ask of him. The website required re-entering information you had already been provided and flow thru the process was not clear at all. Even talking with the support person we went in a loop 3 times re-entering information that should have been provided from your system and only requiring user input if there were changes needed to the original profile.

Honestly, I don't know why we continue to use your service and equipment. After spending several hundred dollars on units in the past, I asked for assistance with a default unit that has shown excessive lag in response to our escaping dog and also shows battery life when is actually dead. This has caused us a great deal of frustration and worry. We simply want to continue to use the service and find a solution with our current unit. In the end, we were instructed to use the on going promotion, available to anyone, and buy a new unit. It was concluded that maybe we had too many trees getting in the way of our cellular service... Thanks so much for your kind customer support.