WhistleReviews of whistle.com

After repeated communication with customer service, I was given two discount codes that were supposed to give me 20% off. Neither worked.

Though I like the product, the communication has been very poor. I paid for “guaranteed delivery within 2 business days” and received it in 4 business days. I wrote in about this last week and still have not received a response. Another time, I inquired about a back-ordered item in a previous order because it had been delayed longer than what I was originally told, and the response I was given was that I’d get an email when it shipped. Very poor communication.

Quite disappointing. Fell off twice in 2 days. And I have had whistle products before.

I’ve been trying to return my purchase for over a week to no avail. At this point, I can not recommend.

Whistle wasn't giving me the correct location for my dog. I called and was told that AT&T wasn't strong in my area and there wasn't anything I could do. Later the collar attachment broke, and I ordered a new one. I also again asked if there were other options for the bad reception. I never received a response, or a replacement collar piece. After several complaints, I was asked what piece I needed, even after I said it in the original communication. I finally received replacement pieces, and was told that 3G wasn't strong in my area and I needed a Whistle Go or Whistle Go Explore. No one told me this before, when I called about the bad reception, or when I bought the Whistle. The customer service person said it was my responsibility to have done the research. Well, other 3G stuff works around here. Anyway, I ordered the Whistle Go Explore, and guess what, it won't find my network, or connect to my WIFI. after several attempts and several communications with the same customer service rep, the problem is still unresolved, even though I continue to get emails saying it is resolved. Sigh.....I'm going to try to get my IT and router guy to see if he can help. All my other stuff finds and connects to my network. I'll probably return the new Whistle for a refund.

I’ve had my Whistle Go for 3+ days now and haven’t even been able to use it because it refuses to sync. It keeps saying the syncing process isn’t complete or my whistle is out of range from my phone or WiFi when they are all right next to each other. I contacted support through live chat, and it came through as emails every 3-4 hours, and then they just stopped responding when “Stick it in a window for a few hours” didn’t work. I then called and they ended with telling me it was “probably an issue with your WiFi” and are going to be sending me an email to contact my WiFi company. However they had me try to connect with my hotspot on my phone and it still didn’t work. So I don’t understand how that’s an issue with the wifi if we tried two different WiFi’s? The device seems to be the issue when it is constantly saying it is out of range because it is not even on, but no one knows how to fix that. I’ve spent $200 on something I can’t even use.

Here’s the thing - I love Whistle! The old Whistle trackers I had (the legacy one) worked off Verizon and worked flawlessly. Then, when whistle 3 came out I was so excited - no flaps! Unfortunately, Whistle 3 worked off ATT - which doesn’t work in my area even though the map says there’s coverage. We kept using the legacy device off Verizon until one day it stopped working. Whistle customer service was great but no matter what we tried we couldn’t get the device working. I forgot to call and cancel for a few months and when I did I was told they have a newer device Whistle Go Explorer - great - but it still goes off ATT - which doesn’t work in my area! I literally have zero bars / no service with ATT. ATT even gave us a free micro cell tower because they also acknowledge there is zero service here. (Need a phone number to add someone to the micro cell - so doesn’t work with Whistle). Anyways, the customer service person said that this is a different ATT service and it says there’s coverage in my area. So despite me knowing it’s not going to work I said fine - I’ll try it once again because I really do love Whistle. Bought the Whistle Go Explorer, paid for the two year subscription aaaannndddd - drum roll - IT DOESN’T WORK BECAUSE IT RUNS OFF ATT!!!!! Who could’ve guessed. Anyways, if ATT doesn’t work in your are the Whistle 3 and the new Whistle Go and Whistle Go Explorer most likely won’t work despite the coverage map saying it will. I’d honestly still try it because if it works it works great - just be prepared to be disappointed and make sure you return within the 90 days. If Whistle ever goes back to Verizon or TMobile or heck - run off cheap Mint Mobile - I’ll be a loyal customer again. For now, super frustrated this won’t work in my area because there are no comparable trackers. So 5 star product - if it works - but I’m giving this 1 star because it’s useless in my area and because the coverage maps are crap and mislead the nice customer service people to believe the device will work at my house.

Always got false signals she was states away in Seattle. Battery too frequently needed charging. No accurate reads when I wanted to locate dog. My dog ran away when battery was low and it died before I could fine her. She was lost. The whole purpose of getting the Whistle!