WhistleReviews of whistle.com

Long time customer, sent email for assistance on a whistle 3 device that battery had failed. They requested images of the device, which were sent, but no confirmation or response. Had to use case number to then again reach out for a status and was initially advised by COB, not acceptable..only to be told the replacement to original one was out of warranty.....Then an offer to upgrade as the 3 was no longer available....go figure obviously issues with the device. Seems like a lot of money for the product and should not be a year and toss in the trash business!!

The whistle GPS does not seem to be correct I could be standing right next to my dog and it's telling me my dog is 400 or so feet away. When I take the dog to a park which is 3 1/2 miles away whistles telling me it's only 2 miles away. It does tell me when he leaves and when he gets home. Is there some way to synchronize is GPS to his actual location and also synchronize it to us so that when we are together it shows us together?

I think it’s great, when the batter doesn’t drain. I purchased the Whistle because I was going to be out of town for a week and I wanted to keep track of my pups while they were at the sitter. The battery only lasted three days. In response to my review above, I was made aware that the battery life lasts longer when you are on WiFi, when you are not on WiFi it only last 2-3 days. I wish this is something that I would have known before purchasing the Whistle. When I am out of town, my dogs stay with an older couple that do not have wireless internet. Also, we go camping frequently, and apparently the Whistle wouldn't be helpful in that context either.

I had some questions and searched for a phone number— I couldn’t find one and used the chat window. The chat session was very slow, any time I left the chat on my iPhone to answer a call or check email it ended the chat session (without any warning or indication and I had to go to the end of the queue and wait again...). Even responding to the chat follow up email caused me to have to start over. When I finally received help from someone at the other end of the chat the service was better... but it was extremely frustrating beforehand

I just bought 2 - Whistle 3 additional snap collar attachments and its not clear if the plastic holding piece is included or it's just the 3 rubber pieces.

Cart is not easily accessible then checking out with PayPal too seemed like a few too many clicks

I purchased Whistle when it first came out and have upgraded twice to newer models. Customer service used to be timely, efficient and helpful. They used to go over the top to ensure I was taken care of. I have had a few issues through the years and over time customer service has really become less responsive to my needs. Reps don’t fully read what I write, they don’t believe me when I report a problem and turn it around to be my fault. My WiFi, my router etc. when nothing changes in my home I can’t get a reason why my device is acting differently. My friend, whom I turned on to getting 2 whistles for her dogs, has reported to me the same kind of response. When I talked her into getting a Whistle I told her customer service was great. Unfortunately she is disappointed with service she has received. Also, the product isn’t holding up as well as my first one. I retired my first one for a “better” one. I have had to replace 2 since my first upgrade. I wonder if the increase of competition has Whistle focusing on other things besides ensuring their customers are taken care of and product reliability. I’ll try my Whistle go explore and see how it holds up, but unfortunately I’m not holding my breath.

I love the product Help center is receptive BUT I cannot get an order confirmation after two requests I will use Amazon or another company next