WhistleReviews of whistle.com

Customer service could not possibly be worse. Representatives can not be reached after noon (according to the recorded message, they are attending a training session “today”–but the recording was there very time I called for WEEKS, and in the morning you won’t get a human until s/he calls you back much later). When I finally got through, I was told “just go online and order it”😡 Of course the problem I had online reoccurred, so I was left to emailing the rep, who has still not helped me at all. DO NOT SPEND YOUR MONEY HERE.

Why are you asking me to review my product now after just ordering? I thought this was to review your website shopping experience. BTW your checkout page sucks... I can only guess as to how your product works as I don't have it yet!!! If it is shopping experience review, Honestly your checkout via PayPal sucks. After logging into PayPal your directed back to your payment page, I'm looking for a "continue" or "confirm order" button but there is none. Just a "continue shopping" button. After logging into PayPal I tried the "continue shopping" button which had choose shipping and a way to finish transaction. its very confusing, i hope i ordered only 1 whistle product...

Everything was followed through and handled very well. Thank you.

Placed my order for replacement trackers. Unfortunately I ordered the wrong ones, called CS within 5 minutes of order being placed to cancel or change order to the Pro units. CS put me on hold for several minutes after I explained why I needed to change the order. When he came back on the line, I was informed that the order had already gone to shipping and he could not cancel or change the order. I would have to reorder the units that I wanted and send the original order back, most likely at my expense. We have been with Tag/Whistle almost from the start. I have yet to be impressed with their CS. Don't need all the extra metrics, just a solid gps unit with a good battery life. We live way out in the sticks, our dogs are working farm and guardian dogs. Belgian Malinois 2, and Anatolian Shepherd 4

The individual I spoke with did great, but he did not have any information or authority to actually help. The new Go-Explore has so many problems it is worthless at this time. I have had Whistle since they purchased and Tagg since they started, this one takes 30 minutes to indicate a breach, does not update location in anything near a timely manner, only tracks one dog on screen at a time (except occasionally when it tracks two) the light does not work as advertised, the battery life is poor, 4 days vs 20+ that is stated, should be able to turn off blue tooth from app, not have to turn it off on my phone side. I understand the philosophy of move fast and break things, fix them later, but this was rolled out way too soon. I would not know where a dog was or that it left until 20 to 30 minutes passed. Not Good.

I was forced into upgrading to newer devices even though my current devices were working great. I find it unfair to force people to change devices because of a service issue that the company has with Verizon.

Got a new whistle Go explorer and the battery lasts less than 24 hours and will not connect to WiFi. Whistle phone support will not replace it or respond to emails/texts. Have been a user of whistle for 10 years but can no longer recommend it to friends.

$27 incl tax & shipping was a lot to pay for a replacement charger. Paid an extra $5 for two-day shipping, took four business days to get here. Added insult to injury by charging me fifty cents for Austin municipal taxes when I don't live in or even near Austin. I wouldn't have bothered complaining, but you asked the question.