WhistleReviews of whistle.com

The product itself is good. The main issue that I have with the Whistle in general is that the battery never lasts as long as they claim it will - it never lasts more than 1 day with a dog as active as mine, and I think a dog would have to sleep all day and all night for it to last as long as Whistle claims. The GPS and activity functions are great. However, the poor rating is due to the very poor customer service and responsiveness from their team. They claim to have a live chat function, but I have never spoken to a live representative. In a few issues I have filed, I either got no response or a delayed response. In one case, I received three separate emails regarding the issue several days apart to essentially ‘re-start’ the issue each time, with no follow through. Please work on your customer service — that is what will actually build loyalty in your customers long-term, and it is really important if a dog is lost!

I am on our third Whistle for our 16 month old beagle. The previous two had to be replaced due to equipment breakdown. When it works it’s good. There were actually two customer service reps that were good. The rest would not work for me.

I would have liked to know the green took 10 days before going to payment. I had to start over and settle for gray. Else, pretty simple.

The product looks good but just wish the shipping was faster as I still haven't recieved a email saying my order has shipped with tracking and its been 7 days already since ordering. UPDATE: Thanks for the reply can't wait to recieve it.

The product is a cool idea, however poorly executed. The gps tracking is off by at least 20 meters, and it doesn’t update often enough. In a world where we can use GPS/location sharing to watch a loved one drive home safe, it’s unfortunate this product seems to update location every 5 minutes. Our pet will be at home with us, and the GPS says she’s down the street. We contemplated returning our whistle, however we feel it is better then nothing. Thanks!

ordered replacement band for collar. The one i got won't fit the model i have. Also turned in as replacement and gave serial number. That one never showed up. Called cutomer service and they were going to resend it again.

I really love the concept of it and for the most part, it works as advertised. But it says its compatible for dogs and cats and I don't get all the same features from my whistle go that dog owners would get if they had it. I don't get the play, high activity or licking patterns that it says I should get if my kitty wears the whistle go everyday which she does. The GPS tracking is a little off, granted I do live in a wooded area so im sure its hard to get an exact location but it will "bing" her in tracking mode in odd locations that she did not go to.

I selected something that was out of stock to purchase, but it was not evident on the product description, just wouldn’t upload to cart. Displaying in stock/out of stock on the product itself would be really helpful.