Michael M.
More concerned with a Review than fulfilling orders
Ok They have asked me several times to review the product but they yet to even ship my order and it's been 7 days so I'm posting the review. I called customer support after five days and after being on hold for more than 20 minutes I was told the order has shipped and I would receive the shipping confirmation but 2 days later still nothing. Since then they have reduced the price by $20 and I'm still paying the higher price. I've also seen several other competitive product since I've placed the order and considering cancelling and getting a product that I'll actually receive. They are a start-up so wondering if they are having financial problems???
Response from WhistleOct 29, 2019
Hello Michael, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. The item you had ordered was on backorder, we just received a shipment of those devices so it should ship here soon. As for the customer being a start-up, we've been around since 2012, I can assure you, we are not a start-up and you should receive yours soon. I do apologize for this, our website did have a note next to the Whistle GO Explore (Gray) that said 12-14 days before it ships because they were on back order.


