WhistleReviews of whistle.com

good product, really bad customer service.

I wasn’t able to determine which products I should buy to fit my existing Whistle 3 Tracker. Site is fine for a new purchase but annoying in its lack of clarity for current owners and the failure to include an obvious question in the FAQ or in the chat support.

I am a tad disappointed in the lag time of notifications and movements of fur baby. Seems like a 5-6 minute lag. Four legged athletes travel very far very quickly. Which is not giving me the confidence I was wanting. I just purchased and will give it some time. If it does not work any more responsive I will be returning my whistle go

No description of collar attachment. Not even sure I ordered what I really need. Add just a few words.

While the site had a lot of information about the various products offered I was frustrated by the fact there is no clear information about the cost of the monthly subscription service (had to find on other sites (blogs/articles) and it isn’t clear that you need to purchase a collar in addition to the device.

I ordered over 12 days ago and still have not received it or even been advised of a shipping date.

Needed to change credit card info on our account. Tried to change it on the app, but couldn't find that capability. Went to web page, but couldn't find the "Log In", which I expected to be on the top of the page, somewhere. Had to call your help desk for them to tell me to page thru to the bottom to find the "Log In" in small print. It would be helpful to be at the top like most other sites I use. Also found out during my search on the app our current device would no longer work as of 11/3/19. I was very disappointed to find that out. I don't remember getting an email with this information. When I went thru the messages to "Learn More", it says, "Everything you need to know + $30 to upgrade". That is misleading. When I saw this on the app, it led me to believe it would only be a $30 charge to upgrade. Wasn't until I talked to your help desk and was able to log onto the web page did I find out there was only a $30 off coupon code. Just be honest, clear and up-front to begin with and I wouldn't have been disappointed and frustrated! I did, reluctantly, purchase a new device (it wasn't in my budget). I hope and pray it works well to help us track our dog if she gets out. It took us 3 devices to finally get one to work the first time around. The current device has worked well and was very helpful to find our dog the couple times she got out. I am very happy to see the new device has "live tracking", which will be even more helpful! I also want to say Whistle has excellent customer service and was very helpful in getting us a device that worked when we had problems.

I placed my order on 8/21 and my credit card was charged then too. Last I heard was a confirmation email that day. I did a chat online and was told you are out of stock and I might get one in 12-14 days. Why can’t you let your customers know what is going on? Why was I charged if you didn’t have any when I placed my order? Site could have been clearer about whether I HAD to use Paypal or if it was just one option. I couldn’t tell until I had already filled in name, address, etc. Also could have been clearer about different shipping times for different colors of Go Explore. Also, if I hadn’t read it elsewhere I would not have realized you also need to pay for an extra phone service.