WhistleThe Whistle GPS Pet Tracker & Activity Monitor is the smarter way to keep tabs on your pet’s location and activity levels when they're living it up, at home, in the park or on the run.--Whistle loves pets. We're building products that help make the world a smarter, healthier, safer place for pets.
Whistle (whistle.com) has 2,433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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thatguy1960
does not answer any questions about the legacy units and what to do to cancel the previous tracking plan so feel like I still will be charged the yearly fee for the old collar plus the new fee for the new collar
Karl D.
**UPDATE 9/6** Credit where credit is due - it seems Whistle is doing their best to get the backordered devices out quickly. Shipping was upgraded to next day automatically. Communication through the whole process still leaves something to be desired, but bumping to 3 stars for the effort. Order email, nor website gave no indication of delays in shipping (for the color I ordered). After a week, followed up with support who confirmed shipping lead times of 12-15 days. I understand this is a small organization, but this isn't 2004, this is the age of one day delivery. If there is going to be a more substantial delay, there needs to be better communication about it, and periodic updates. Even a "check the status of my order" option online would be appreciated.
MelissaOdom
I would have given the sight more stars but the coupon for $30. off didn't work...with no explanation as to why.
Response from WhistleSep 2, 2019
Hello Melissa, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry that the $30 code didn't work for you. When you get the email that your order has shipped, reply to this email and let me know, at this time I can issue you a $30 refund.
Gina G.
When the Whistle works, it works well. However, this is my third tracker with them in the last 4 years. Their warranty really needs to be for two years.
Lucy F.
I wish there was an explanation and description, maybe with pictures, of how the item I ordered fits on my dog's collar.
Response from WhistleAug 29, 2019
Hello Lucy, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I actually have a pretty good link here that has a video that will show you how to add and remove it to the pets collar. https://support.whistle.com/hc/en-us/articles/360026520874-How-Does-the-Whistle-GO-Attach-to-My-Pet-s-Collar- This link has the video that will show how to do so. If you have any more questions, do not hesitate to reply to this email to get through to me!
Lauren D.
The website was fine but I ordered the GPS tracker with a grey collar a week ago and have still not received any notification that the item has shipped. That seems excessive for a small item that is in stock. Also, there should have been options for shipping - not just standard shipping.
Hannah J.
The app lags tracking. For instance, my partner who is registered under a parent took our dog for a walk, but it never notified me that he was away from the house. I just thought it was because he was registered as a parent. However now we are out of town and our sitter takes him for a walk but we aren’t notified until 5 - 7 mins into their walk. Seriously reconsidering this product.
Marc
Thought we were gonna get the whistle in 1-3 shipping days and then found out that it actual takes 12-14 business days to ship it. Kind of misleading.
