Barbara A.
The rubber piece that connects our…
The rubber piece that connects our Whistle 3 to the collar broke (we have not had it long). I had to order a full connection set rather than just the rubber piece. These should be offered for sale separately. It was also difficult to find on the website.
Response from WhistleJul 23, 2019
Hello Barbara, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. Sorry to hear that you've had issues with your attachment and couldn't just order the one part that you needed. The attachments however just come with the both parts, the attachment and the holder. That being said, we've seen issues with the rubber attachments in the past, when a customer reaches out about a broken rubber strap we just replace the attachment for free for that customer. That being said, I did just issue a refund for the amount of $18.89 and you should receive this in 5-10 business days, it should be deposited into the bank account you made the purchase with. If you have anymore questions or concerns, please don't hesitate to reply to this email to get through to me directly.