WhistleReviews of whistle.com

Response from WhistleSep 18, 2019

Hello Bill, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I just wanted to reach out and explain to you what I think is happening. There is sort of a known issue at the moment with the devices. The WiFi antennas are actually too strong and the device will stay connected to the WiFi connection, even when sometimes being a couple of blocks away. This will result in a delayed notification, or sometimes it will notify you that the pet is back home when you aren't quite back home yet, this is because it is picking up the WiFi signal from a distance. This is something that our engineers are working on at the moment though and should hopefully be fixed in the near future. If you have any questions, reply back and let me know!

Response from WhistleSep 17, 2019

Hello Dan, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I'm sorry to hear no one was available to assist you. I did check your ticket history and I do not see any pending tickets at the moment. I would be happy to help you with any questions that you do have though. Just reply back to this email with any questions you have, and I would be happy to help you.

Response from WhistleSep 17, 2019

Hello, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry you weren't able to get in touch with anyone to help with your questions. You are correct though when you download the app and get the device connected to blue tooth, it is at this point it will let you set up the subscription plan, so yes you need the device to do this If you have any other questions, just reply back and let me know!

Response from WhistleSep 16, 2019

Hello Carol, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry to hear you had some issues with the website. I am, however, glad to hear that the agent you called was able to help you out. I do appreciate you reaching out and letting us know about the Dorian recording. I have reached out to the gentleman that updates that and he has taken care of it! If you have any more questions, do not hesitate to reply to this email to get through to me directly.